My sites gone down – internal server error

  • TomCraig

    (@tomcraig)


    15 years, 2 months ago

    hi guys

    my site is showing the following error:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@evoenergy.co.uk and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    the domain is http://www.evoenergy.co.uk

    I have tried wiping the htaccess file, but no luck..

    any ideas? I need to get this back up ASAP.

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • esmi

    (@esmi)

    15 years, 2 months ago

    Try:
    – switching to the Twenty Ten theme by renaming your current theme’s folder in wp-content/themes using FTP or whatever file management application your host provides. You may need to try logging into your site to get this to kick in fully.

    – resetting the plugins folder by FTP or phpMyAdmin.

    Thread Starter TomCraig

    (@tomcraig)

    15 years, 2 months ago

    hi esmi

    thanks for your suggestion.

    I can’t switch back to the twenty ten theme, but I’m pretty sure it’s not a theme issue.

    I’ve found this in the error log.. Any ideas?

    [Fri Mar 04 22:20:47 2011] [error] [client 88.109.122.10] File does not exist: /home/evodev/public_html/404.shtml
    [Fri Mar 04 22:20:47 2011] [error] [client 88.109.122.10] File does not exist: /home/evodev/public_html/comments
    [Fri Mar 04 22:20:36 2011] [error] [client 41.200.104.115] File does not exist: /home/evodev/public_html/404.shtml, referer: http://didorahim.ahladalil.com/t1152-topic
    [Fri Mar 04 22:20:36 2011] [error] [client 41.200.104.115] File does not exist: /home/evodev/public_html/cm, referer: http://didorahim.ahladalil.com/t1152-topic
    [Fri Mar 04 22:20:17 2011] [error] [client 94.192.78.79] File does not exist: /home/evodev/public_html/500.shtml

    esmi

    (@esmi)

    15 years, 2 months ago

    I can’t switch back to the twenty ten theme

    Why not?

    but I’m pretty sure it’s not a theme issue.

    Why? The theme has to ruled out as the source before any troubleshooting can progress.

    Thread Starter TomCraig

    (@tomcraig)

    15 years, 2 months ago

    hi esmi

    i have removed the twenty ten theme.. can i reinstall it?

    i only don’t think it was a theme issue because i haven’t edited it tonight and it’s worked fine until now, of course i may be wrong.

    in the log file I pasted above, there hasn’t been any errors on any other days, then those five appeared today half an hour ago which is when the site went down… not sure what it means…

    thanks

    esmi

    (@esmi)

    15 years, 2 months ago

    can i reinstall it?

    Yes. You can download a copy from http://wordpress.org/extend/themes/twentyten then upload the theme’s folder to wp-content/themes.

    The log file entries simply suggest that there’s a missing file or a bad link – possibly in your current theme – that started the cascade of errors.

    photonetworx

    (@photonetworx)

    15 years, 2 months ago

    ESMI,

    I’m having the same Internal Server Error so I deleted TwentyTen theme and then reinstalled in in same WP-Content/Themes folder. Still no luck.

    Got any other suggestions? My site is down. This all started when I messed with Permalinks.

    Bill

    Thread Starter TomCraig

    (@tomcraig)

    15 years, 2 months ago

    Hi Photonetworx

    An option would be to put your site in debug mode, then you might be able to look into solving the error…

    In wp-config.php around line 81 you should see a line with ‘WP_DEBUG’

    Add in:

    define('WP_DEBUG', true);
define('WP_DEBUG_DISPLAY', true);

    This is how I found out what the error on my site was.

    When you reload up the site you should see some lines at the time, one will be an error, if you come back with that line someone here may be able to help you.

    Tom

Viewing 7 replies - 1 through 7 (of 7 total)

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