Support » Plugin: Hide Your Theme Name » My site crashed!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Guaven Labs

    (@elvinhaci)

    Hello Patronni. It is easy to fix with removing plugin via ftp or removing .htaccess file.
    It will not happen after 1-2 updates, if you help us with bug report. I would be very thankful to you if you can send us (support at guaven dot com) error_log file of your website. We will investigate it and solve the problem with new update.

    Hi,

    Thanks for the answer, unfortunately I was kind of on a hurry so I reinstalled wordpress. I tried first deleting the plugin via ftp but did not work, so I just delete everything and reinstall. My site was empty so it was not a big deal.

    Thanks again,

    Kind regards,

    Plugin Author Guaven Labs

    (@elvinhaci)

    If it is possible can we repeat the process again and find the reason? If not, i undestand you, no problem.
    There are ~300-400 active installs and only 3 of them met the problem. And that’s why we need help to find that rare conflict and solve it.
    I am sure after finding that bug the plugin would really be more pliant

    I´ll try it in a different wordpress installation I got. Please tell me how to get the bug report so I can help you with that.

    Now, It did not crashed but images links are broken.

    Plugin Author Guaven Labs

    (@elvinhaci)

    Can you give me live url to view its html code?

    About getting error messages: If you have an access to hosting control panel, there is a section there called: Error log. You can click on it and copy all latest displayed messages and paste them here.

    Hi my website crashed. Please help asap.

    Plugin Author Guaven Labs

    (@elvinhaci)

    Hi. I have already replied to your email, dear hdpagtakhan

Viewing 8 replies - 1 through 8 (of 8 total)
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