Hi there,
Thank you for reaching out, and we’re sorry to hear that your customers are receiving multiple emails.
We have tested the same flow on our end and observed that only a single email is triggered when a customer subscribes to an out-of-stock product, and similarly, only one email is sent when the product is back in stock. You can check here.
Since your email logs confirm that multiple emails are being sent from your site, this may be specific to your current setup. To help isolate the cause, we kindly request you to temporarily deactivate all plugins except WooCommerce and Notifima, and switch to a default theme such as Twenty Twenty-Five or Storefront. After doing so, please check the email flow again.
If the issue still persists with only the required plugins and a default theme, please let us know. We will be happy to assist you further in investigating and resolving the issue.
@k4media, we’ve released a new update. Kindly update the plugin to the latest version and check whether the issue is resolved on your end.
If you need any further assistance or continue to experience any issues, please let us know. We’ll be happy to help.
I’m having the same issue with version 3.1.3/Pro 1.1.1. Also, the unsubscribe button in the dashboard isn’t doing anything when users click it. I can also see in my email log that some emails do NOT contain an unsubscribe link.
@rgrizzzz, for Pro plugin assistance, please contact the Pro plugin support team.
For any queries or assistance related to the core plugin, please feel free to share them with us. We’ll be happy to look into the matter and assist you accordingly.
