multiple emails

  • Resolved blcsue

    (@blcsue)


    6 years, 2 months ago

    Hi, when a application form is submitted, up until recently it went to two email addresses, now one does not receive it. I have checked to make sure I have a “,” after them. please help. thxs

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    6 years, 2 months ago

    Hi,

    We are kindly asking you to compare the Email options of the Email addresses separately.

    For example, you can copy the form and try to submit the form with one Email address, then another one. You can check fields like Subject , From Name,in Email Options.

    Please let us know if you have any further questions.

    Thank you!

    Have a nice day!

    Thread Starter blcsue

    (@blcsue)

    6 years, 2 months ago

    Hi

    I went through it and entered only one email address and different ones as well, tested and info was received as expected. However, when I put two email addresses in only the first email receives the info. I have tried the following and the last email address with and without a comma.

    membership@blc, webmaster@blc.lu(,)

    Like I said before it worked perfectly up until two ago!! Now I am lost

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    6 years, 2 months ago

    Hello @blcsue,

    I have tested the issue on our latest free and premium versions and it works as expected, I have added emails like this, please see the screenshot https://nimb.ws/rjuAEt.

    Dear User can you please write which version of form maker you use?

    Please also send me the screenshot of your email options page.

    Thread Starter blcsue

    (@blcsue)

    6 years, 2 months ago

    version: 2.12.31

    https://1drv.ms/w/s!AhXvj834Po_MhQIvrqh_HaTg8Zgx?e=mSFgwN

    let me know if you need anything else

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    6 years, 2 months ago

    Hi @blcsue,

    Dear user, I think the problem is with your old version.

    Our latest version is 2.13.29, please update the plugin and check again.

    If you’ll have any inquiries regarding updating premium version please contact our support team using the following form.

    Thread Starter blcsue

    (@blcsue)

    6 years, 2 months ago

    I upgraded the plugin but the version is 2.13.28, is this correct?

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    6 years, 2 months ago

    Hi @blcsue,

    Thanks for getting back to us.

    Our latest version currently is 2.13.29.

    Please enter 10web Manager > Plugins section > Available updates and update the plugin to the latest version.

    Please let us know if you’ll need any further assistance.

    Thread Starter blcsue

    (@blcsue)

    6 years, 2 months ago

    I have now managed to upgrade to 2.13.30 version but my problem still exists. I have entered two email addresses, and used different emails as well, to receive the completed form. However only the first email will receive the completed form not the second. Could this be due a php setting? thxs

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    6 years, 2 months ago

    Dear @blcsue,

    Wordpress forum section is more for free version users, regarding the premium version and for getting premium support, please contact our support team using the following form.

    Please mention this forum post link in your email.

    Thread Starter blcsue

    (@blcsue)

    6 years, 1 month ago

    ok thanks

Viewing 10 replies - 1 through 10 (of 10 total)

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