Multiple Email Notifications

  • Resolved andy264

    (@andy264)


    4 years, 11 months ago

    Hei,

    I’ve created a site for client using this plugin for forms. But the same notifications is sendtover and over. Multiple times.

    Say a customer books an appointment through the form. Then my client gets an email with the details. That is of course fine, exactly how it should be.

    But then the same email with the details is sent over and over again. It happens with several different customers..

Viewing 2 replies - 1 through 2 (of 2 total)
  • Jade

    (@jadeam)

    4 years, 11 months ago

    Hi @andy264,

    Thanks for reaching out!

    This issue of duplicate entry is likely observed when the user refreshes the page after form confirmation is displayed. To prevent duplicate entry due to users refreshing the page when a confirmation message is shown, you can consider a couple of options:

    1. Use AJAX form submission: When this setting is enabled, the form will not be resubmitted when users refresh the page after form confirmation is displayed. To enable this, go to the Form builder > Settings > General to select Enable AJAX form submission.

    2. Set form confirmation to redirect users to another page: The user can be redirected to a ‘Thank You’ page instead of being shown the confirmation message. To enable this, go to the Form builder > Settings > Confirmation and in the Confirmation Type dropdown, select Show Page or Go to URL (Redirect)

    For more details on how to set up a Thank page, as well as examples of making this page effective, check out this tutorial.

    I hope this helps!

    Jade

    (@jadeam)

    4 years, 11 months ago

    Hi @andy264,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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