MS365 Connection error

  • Resolved sakina990

    (@sakina990)


    8 months, 2 weeks ago

    Hi, I am using free version of your plugin on my site https://atlasgc.org/ and I’m trying to use MS365 settings in the ‘other mailer’ settings tab but the authetication is not working and test email fails.

    I read documentation on your page which says that we need to choose MS365 as mailer option to make our emails work which is in the PRO Version.

    The errror is listed below:

    Heads up! The last email your site attempted to send was unsuccessful.

    Email Source: Contact Form 7 Mailer: Other SMTP SMTP Error: Could not authenticate.

    Please let me know if this problem would be resolved if we buy your PRO plugin? Also, we dont get any email from our website like if there’s a critical error on website or when a user registers on the website, admin email change etc these types of emails also we dont get, so would that be resolved as well?

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  • Plugin Support Darshana

    (@darshanaw)

    8 months, 1 week ago

    Hi @sakina990,

    Thanks for reaching out!

    Recently, Microsoft updated their email service connections by removing Basic authentication. This change affects users trying to connect via their SMTP server using the “Other SMTP” mailer. Unfortunately, because of these changes on Microsoft’s end, we can’t re-enable Basic authentication. This change prevents SMTP plugins like ours as well as other software from being able to connect to Outlook over SMTP.

    The good news is that you can still connect to Outlook using the Outlook mailer in WP Mail SMTP Pro, which uses Modern authentication with OAuth2 for a secure connection. However, it’s important to note that Microsoft no longer supports this connection method for free accounts. If you have a paid Azure account, a Microsoft 365 account or other upgraded Microsoft account, you should still be able to create the necessary credentials for the Outlook mailer.

    Check out this guide in our documentation. It walks through setting up a connection to Outlook using the Outlook mailer, and includes screenshots of each step in the process: https://wpmailsmtp.com/docs/how-to-set-up-the-outlook-mailer-in-wp-mail-smtp/

    And in case it helps, we have a video walkthrough on setting up a connection to Outlook. The presenter goes over each step in the process, so you’re able to see exactly what they see as they connect: https://www.youtube.com/watch?v=A4IClPHbg3k

    I apologize for any inconvenience this may cause and appreciate your understanding.

    I hope that helps! Have a great day!

Viewing 1 replies (of 1 total)

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