MS PRO – Averta Support Forum

  • tblive

    (@tblive)


    9 years ago

    Hi Averta,

    I’m trying to access the Averta – ‘WordPress MasterSlider Pro Forum’ as I recently purchased MS Pro, however it is refusing me access without verifying my license from Envato which however may times I try to update, it says..

    “We Could not connect to Envato. Please try update your profile later..”

    Apologies if this isn’t forum appropriate. There is no other obvious way to contact you on your site to resolve License/Account issues. I’ve also contacted Envato in the hope that they can help.

    Thanks,

    TBLive

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor averta support

    (@averta_support)

    9 years ago

    Hi,

    Thank you for choosing Master Slider Pro.

    Could you please go to Master Slider page on Envato, and provide me with your email/username?

    I will wait to hear from you.

    Best,
    Averta

    Thread Starter tblive

    (@tblive)

    9 years ago

    Yes, username is: TradingBoundaries

    Not comfortable posting my work email, what address can I DM you at if this is necessary?

    Thanks

    Plugin Contributor averta support

    (@averta_support)

    9 years ago

    Hi,

    Your account is not synced with Envato.

    Please reset your password on http://support.averta.net/en/wp-login.php?action=lostpassword , then login and sync your profile with Envato, on this link: http://support.averta.net/en/profile

    If the problem persists, you can use the form on Envato product page.

    Best,
    Averta

    Thread Starter tblive

    (@tblive)

    8 years, 8 months ago

    Hi,

    The link you sent me is useless as Averta login username and password reset is a endless loop, you cannot reset password and receive an email that simply sends me back to the averta homepage endlessly. Been trying to access support on this product for months and has become more than a joke at this point. Can you please respond to my e-mails?

    We purchased Masterslider Pro on account TradingBo 3 months ago and still not able to access support as ‘Envato cannot connect to Averta’ to update licenses. This is despite the fact I am logged in successfully on envato and can see my purchase code and information clear as day.

    As soon as the Averta site gets involved I am being sent in endless circles, my support only has 27days left so I am sincerely hoping you will extend our support to compensate for lost time due to this ‘could not connect to envato’ bug.

    Many Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

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