Mobile version doesn’t work with version 2.3.0

Resolved Art Project Group
(@artprojectgroup)

2 years, 11 months ago
Your latest update doesn’t work on mobile. Returns this error on iPhone and doesn’t show any image, just a big blank space:

[Error] RangeError: Out of memory

(función anónima) (slick.min.js:1:18321)

(función anónima) (slick.min.js:1:19531)

(función anónima) (slick.min.js:1:19366)

(función anónima) (slick.min.js:1:26843)

(función anónima) (slick.min.js:1:9767)

(función anónima) (slick.min.js:1:19271)

(función anónima) (slick.min.js:1:3086)

(función anónima) (slick.min.js:1:42889)

(función anónima) (rtwpvg.min.js:1:4759)

(función anónima) (rtwpvg.min.js:1:2879)

(función anónima) (rtwpvg.min.js:1:9416)

With previous version 2.2.8 works without any issue.

Best regards.
- This topic was modified 2 years, 11 months ago by Art Project Group.

Viewing 11 replies - 1 through 11 (of 11 total)

Plugin Support M Rashid
(@mamunur105)

2 years, 11 months ago

Could you please provide us with the website URL and a screenshot highlighting the specific issue you are encountering? This information will help us better understand the problem and provide you with an appropriate solution. Thank you for your cooperatio
Thread Starter Art Project Group
(@artprojectgroup)

2 years, 11 months ago
The browser and operating system is updated to the latest published version. Plus it is a issue detected on multiple devices.

The problem generated is that no image is displayed and is replaced by a large blank space.

For your information, we use this plugin together with Variation Images Gallery for WooCommerce Pro version 2.2.0.

Best regards.
- This reply was modified 2 years, 11 months ago by Art Project Group.
arpitkr
(@arpitkr)

2 years, 10 months ago

I can confirm that. I have paid version, and 2.3 crashes the mobile single product page

Check this page ( this is a staging environment ) :- https://www.invitekaro.com/gifts/product/gift-for-wife-bday/

I have opened a ticket just now on radius theme website 60733

Plugin Support M Rashid
(@mamunur105)

2 years, 10 months ago

We will thoroughly investigate the matter and promptly provide you with an update in due course.

Plugin Support M Rashid
(@mamunur105)

2 years, 10 months ago

I hope the issue has been fixed. if you ferther need help then knock our support again.

We resolved this ticket now.
Thread Starter Art Project Group
(@artprojectgroup)

2 years, 10 months ago
Sorry but the latest update doesn’t work 🙁
```
[Error] RangeError: Out of memory

	(función anónima) (slick.min.js:1:18321)
	(función anónima) (slick.min.js:1:19531)
	(función anónima) (slick.min.js:1:19366)
	(función anónima) (slick.min.js:1:26843)
	(función anónima) (slick.min.js:1:9767)
	(función anónima) (slick.min.js:1:19271)
	(función anónima) (slick.min.js:1:3086)
	(función anónima) (slick.min.js:1:42889)
	(función anónima) (rtwpvg.min.js:1:4759)
	(función anónima) (rtwpvg.min.js:1:2879)
	(función anónima) (rtwpvg.min.js:1:9416)
[Error] TypeError: null is not an object (evaluating 'e.$slides.add')

	(función anónima) (slick.min.js:1:19594)
	(función anónima) (slick.min.js:1:19366)
	(función anónima) (slick.min.js:1:3086)
	(función anónima) (slick.min.js:1:42889)
	(función anónima) (rtwpvg.min.js:1:4759)
	(función anónima) (rtwpvg.min.js:1:2879)
	(función anónima) (rtwpvg.min.js:1:9416)
```
With version 2.2.8 it works without any problem.

Best regards.
Plugin Support M Rashid
(@mamunur105)

2 years, 10 months ago

The console error is not found here. https://prnt.sc/w9FVGzWzmPk4

Please follow the instruction that says our support. If you need to ignore CSS or js files for Rocket you can do it. But the Rocket plugin issue should solve by you.
Thread Starter Art Project Group
(@artprojectgroup)

2 years, 10 months ago
The issue is only generated on a mobile device, e.g. an iPhone.

Best regards.
- This reply was modified 2 years, 10 months ago by Art Project Group.
Plugin Support M Rashid
(@mamunur105)

2 years, 10 months ago
We check https://www.invitekaro.com/gifts/product/gift-for-wife-bday/

This product’s really working well on mobile devices and iPhones also.

Please recheck your WP Rocket plugin Setting and Skip some if needed. We are not responsible for any third-party plugin.

And also Check another device.

https://prnt.sc/NVtelVvozBuW
- This reply was modified 2 years, 10 months ago by M Rashid.
Thread Starter Art Project Group
(@artprojectgroup)

2 years, 10 months ago

Hi @mamunur105.

Tested with WP Rocket disabled, tested with Avada lazy load disabled, tested in Safari, Firefox and Chrome and I always get the same issue on iPhone.

With version 2.2.8 it works without any problem.

The code giving problems is https://www.domain.ext/wp-content/plugins/woo-product-variation-gallery/assets/js/slick.min.js?ver=1.8.1, the same code that loads version 2.2.8.

I don’t know where the problem is, but from version 2.2.8 upwards it doesn’t work.

Best regards.

Thread Starter Art Project Group
(@artprojectgroup)

2 years, 10 months ago

Hi @mamunur105.

Tested version 2.3.2 with the same result.

Best regards.

Viewing 11 replies - 1 through 11 (of 11 total)

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