Mobile size of iframe

  • Resolved trealbe

    (@trealbe)


    5 years, 6 months ago

    I embedded a virtual tour iframe in a html popup. It works great on desktop, but on mobile, it’s too big for the iframe and it shows too much white space. How can I solve the problem? It seems that on mobile there is fixed height, I tried to remove it with jquery without success.

    class=”sgpb-popup-builder-content-7737 sgpb-popup-builder-content-html” style=”height:636px !important;”

    Thanks in advanced for your help.

    • This topic was modified 5 years, 6 months ago by trealbe.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Sygnoos Support

    (@sygnoossupport)

    5 years, 6 months ago

    Dear @trealbe ,

    Can we have the website link where we can see the popup live?

    Please, enable the Debug Mode so we can check what the issue is.
    Follow the steps below to achieve this.
    1. Go to Popup Builder settings.
    2. Check the “Enable DEBUG MODE”.
    3. Click “Save Changes”.
    https://prnt.sc/v0kw8q

    P.S. Make sure to have the Popup Builder plugin activated so you can have the Debug Mode feature available to you.

    Thread Starter trealbe

    (@trealbe)

    5 years, 6 months ago

    Thanks for your replay.

    I enabled debug mode. The pop-up appears on this page https://camax-connect.it/prova/ clicking on image.

    I noticed that the problem is only on Apple mobile device, on Android it works.

    Regards,
    Marco

    Sygnoos Support

    (@sygnoossupport)

    5 years, 6 months ago

    Dear @trealbe ,

    Thanks for getting in touch.

    We have checked the popup on iOs devices as well and it looks fine:
    https://prnt.sc/vr7hyt

    Also, please, try to set the following sizes from the dimensions section:

    https://prnt.sc/vhd74c

    Please, let us know if that helped.

    Sygnoos Support

    (@sygnoossupport)

    5 years, 6 months ago

    Dear @trealbe ,

    How are you today?
    Just wondering whether you saw our previous message?
    Please, let us know if you still need help with this issue.

    Thread Starter trealbe

    (@trealbe)

    5 years, 6 months ago

    Dear,
    I tried to use custom size, but the result is worse than before. The pop-up is smaller and white space is created even on desktop view.

    Sygnoos Support

    (@sygnoossupport)

    5 years, 6 months ago

    Dear @trealbe ,

    Thanks for getting back to us.
    In order to solve the issue, can we ask you to put the given code into the 3rd field of the Custom JS and CSS section, please:
    https://prnt.sc/vxay4q
    Here is the code, please:
    jQuery('.sgpb-popup-builder-content-popupId').removeAttr('style');

    Please, let us know if that helped.

    Sygnoos Support

    (@sygnoossupport)

    5 years, 6 months ago

    Dear @trealbe ,

    How are you today?
    Have you tried the given solution?
    Did that help?
    Please, share the results with us.

    Sygnoos Support

    (@sygnoossupport)

    5 years, 6 months ago

    Dear @trealbe ,

    We haven’t heard back from you for 3 days.
    We’re marking this thread as resolved.
    Please, submit a new support thread if you need more help.

    Thread Starter trealbe

    (@trealbe)

    5 years, 6 months ago

    Dear,
    I apologize but in Italy it was vacation time. We tried to add the code at the pop-up in this page https://camax-connect.it/prova/, but we still have white space on iOS mobile device.

Viewing 9 replies - 1 through 9 (of 9 total)

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