Support » Theme: Neve » Mobile Menu Sidebar not clickable

  • Resolved srpoerschke

    (@srpoerschke)


    Hey guys,
    would be great if you could help me out with this issue or at least the direction of the problem origin:

    Problem does not appear on desktop but on mobile devices. The menu shall be opened via a menu icon then. When you click the icon, the sidebar enrolls and shows the menu. But on top of the whole page is a great layer. Neither the menu items nor the “x” button is clickable to navigate or close. Only way to get out is to refresh the page.

    Any ideas?

    Thanks a lot!!!

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hi @srpoerschke,

    You have some custom css which is interfering with the header causing that issue.
    Can you please remove this and let me know if everything is ok?

    header.header {
    	position: fixed;
    	width: 100%;
    	z-index: 1000;
    }

    Regards,
    Rodica

    Ahh, that was causing the error – thank you so much for your help!

    Unfortunately this was our way to make the header sticky. But I will try to find another way for the sticky header then.

    Thanks a lot!

    Hi @rodicaelena
    For me the same issue. When I dont change custom css on – destop menu is ok but on mobile is not clickable (sidebar menu – it looks hovered).
    When I delete custom css “header{…}” there is ok on mobile (sidebar menu) and not ok on desktop.

    How to solve this issue? I can provide more information if you need.

    One more thing: I took a neve-restaurant pre-build theme as my starting point.

    Regards
    Luke

    • This reply was modified 7 months, 3 weeks ago by dixer.

    Hi @dixer,

    Can you please share your site URL as well so I can check the issue?

    Thank you,
    Rodica

    Hello 🙂

    https://kabaczek111.nazwa.pl/wordpress/wpn_pierwszainstalacja/

    the whole site is only 3 pages: home, menu, galery.

    I was only playing with custom css to fix the issue, nothing more.

    Hi there.

    I fixed issue that was spoked about a month ago.
    Sad that there was no reaction from you neve support.

    Anyway, I am stuck with a new issue. On mobile, menu that is sticky it won’t hide a transparent background after clicking any menu element.
    See my web page PleaseSeeOnMobileDevice
    Maybe you had this issue reported before and have the answer?

    Regards

    Hello @dixer !
    I got exactly the same problem. How did you manage to fix it?

    Thank you in advance.

    Hello @dixer,

    Thanks for reaching out to us regarding your issue. Apologies for the late reply.

    i have checked https://jjurbaniak11.nazwa.pl/wordpress/wpn_pierwszainstalacja/ and I am unable to see exactly what you mean by “menu that is sticky it won’t hide a transparent background after clicking any menu element”

    If you could please share with us a video so we can better see what behaviour we should test, that would be great.

    Or, please let us know if you have managed to solve the issue in the meantime.

    Regards

    Hello,
    I’m quite ok with my desktop version (i am a designer, so ;-)), but mobile is terrible! Mobile Menu doesn’t work. Could someone help me, please?
    https://kitipury.pl

    Silviu Alex dinu thx for replay, 6 weeks is like an eternity in virtual world but thx anyway. Problem was solved more than a month ago. Thank you all.

    @dixer
    Hi!
    Got same problem, can you please explain how did you manage it?

    Thank you!

Viewing 11 replies - 1 through 11 (of 11 total)
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