Mobile menu doesn’t open in Android

  • sginares

    (@sginares)


    5 years, 10 months ago

    Hi, I have another problem:
    the mobile menu doesn’t open in my samsung mobile.
    I see that in the website it works, and when I go to the customize theme place, I can see the menu open and close without problem. And if I reduce the size of the window on my laptop to the size of the mobile screen, the menu works without problems.
    I think it is a problem with Android, but I don’t know how to fix it.
    Could you help me, please?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    5 years, 10 months ago

    Hey @sginares,

    Testing for you today using Android and iOS devices something on your site is preventing the menu from opening on any of those.

    It could be some custom code or code from an installed plugin as I’ve not been able to replicate the same behaviour on any of my test installations including this one below.

    https://woostaging.mystagingwebsite.com/

    Have you tested on your site by disabling all other plugins aside from WooCommerce along with removing any custom code/CSS etc to try and locate what on your site could possibly be causing this behaviour?

    Once you have disabled all other plugins and remove any additional code test to see if the behaviour is resolved. If it is you can then enable your site’s plugins and add any code back testing after each addition until the behaviour returns to locate the culprit.

Viewing 1 replies (of 1 total)

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