Plugin Support
Laszlo
(@laszloszalvak)
Hi @bigga345
We have some device specific settings, what you can adjust separately for each view.
A device specific setting can be usually recognized from the small screen icon next to the name of the setting.
For example, if you would like to reduce the font size on mobile view and you check the Style tab of the layer, you will find the “Text Scale” setting, which has a small screen icon next to its name, as you see here: https://smartslider.helpscoutdocs.com/article/1812-layer-style#common
This means, if you switch to mobile view, then you will be able to set a different value for this setting in mobile view.
Note: We also have a YouTube video about responsive settings. If you are interested, you can find the video here: https://www.youtube.com/watch?v=GUMeRd4W_bM
Best regards,
Laszlo.
Hi,
Wow thanks for the prompt response.. I did find the “mobile view” option that you suggested but even when I do that it doesn’t align properly or do anything I want.. I will try again though and reach out if anything.
Thanks.
Hi @bigga345
If the problems doesn’t seem to go away after making changes in the mobile view, could you export and send us your slider at:
https://smartslider3.com/contact-us/support/?ref=https://wordpress.org/support/topic/mobile-layer/&topic=Editing&version=Free&platform=WordPress
to check out the slider you created?
Thanks, I just submitted a ticket.
Hi @bigga345
Thanks, I received your slider!
Your problem happens because of the custom CSS codes you wrote to the layer window > Style tab > under Backround: More > CSS.
View post on imgur.com
This is the code I saw in one of the heading layers:
border-radius: 45px;
background: 4594E1FF;
padding: 15px;
width: 1120px;
height: 25px;
Basically, you’re telling the heading that it should have a fix width of 1120px. That’s why the layers can’t be responsive, because the codes you added prevent them from resizing.
So, if you want the layers to be responsive, remove the custom codes you added, and use our options to configure the layers. You can set padding and border radius at layer window > Style under Spacing and Border respectively. You can set the background color at the Background, where it’s already set. The width and height settings are completely unnecessary. The slider will set those based on the device width and content size.
I am extremely impressed with how fast you guys are responding. Excellent support. I will remove it and try again, thanks. I will update you to let you know how it goes.
Removing the CSS code worked. You guys are AMAZING. 10/10 support. Thanks again.
Hi @bigga345
Great, I’m glad it worked out! I’ll go ahead and mark this topic as resolved.
If you like Smart Slider 3, and you have a few free minutes it could help us a lot if you could write a review. You can do so here:
https://wordpress.org/support/plugin/smart-slider-3/reviews/
Have a nice day!
