Hello,
Thanks for contacting us and I hope you’re doing well 😀
I checked your site and seems the popup iframe is cached. I checked and I get the same problem also on my desktop so seems the problem is not related only with mobile.
Maybe it’s a conflict between your theme or other plugin.
I suggest you to make a test and disable all plugins and leave only WooCommerce and YITH WooCommerce Compare. If you get the same result, try to switch your theme to a default theme like TwentySixteen and try again.
Please, try this solution and let me know if you get the same problem.
Have a good day.
Hi the support team,
The issue is related specifically to varnish caching. If you can provide paths, cookies, or arguments to exclude for the feature to function properly then we can have that excluded on our end. You can a comprehensive list of recommended cache exclusions used for Yith in general.
We tested the site in a version without cache and it worked. So the issue is the cache and the hosting company needs to know what to disable.
Best regards,
Hi @themeskysupport
if you’re using a cache system, please exclude from cache the comparison page and any page which include a comparison table. In additional exclude also any link that has query string action=’yith-woocompare-view-table’ and the cookie yith_woocompare_list
We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new topic.
