Missing Secret Key

  • Resolved Ibby

    (@ibby)


    5 years, 7 months ago

    Hi,

    I’m having a rather odd error with a development site this morning that I’ve not experienced before. I am attempting to run some test payments through on my WC store. When I pay through checkout with a test card, I am transferred to the payment success page but in the backend, my order is raised as “draft”.

    Checking the logs, I am receiving the following error:

    2020-10-21T09:12:49+00:00 DEBUG 
====Stripe Version: 4.5.2====
====Start Log====
Error: Unable to verify domain - missing secret key.
====End Log====

    I checked logs in my Stripe account and I’m not seeing any errors at all both the REQUEST and POST bodies are returning 200 successes and the endpoint seems to be functioning correctly (source.chargeable is returning success). However the charge is not appearing in my Stripe account and I’m not getting a return code to WC.

    I’ve reset my API keys and webhook secret and triple and quadruple checked all of my settings, but nothing seems to be working. Would very much appreciate some help with this.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    5 years, 7 months ago

    Hi @ibby ,

    Did you try placing the order via “Apple Pay” payment request button?

    If so, then make sure that your domain is verified for Apple Pay as per the steps here: https://docs.woocommerce.com/document/stripe/#apple-pay

    Do let us know how that goes and if you need any further help from us.

    Thread Starter Ibby

    (@ibby)

    5 years, 7 months ago

    Hi @wpnomad thank you for getting back to me!

    No, I have the apple/google pay button disabled for the moment until this is sorted out. The checkout is completed through the regular WC checkout button.

    Mike Straw

    (@mikestraw)

    5 years, 7 months ago

    Hi @ibby ,

    That message usually comes from the payment buttons and is independent of other Stripe logs.

    You can get some more logs generated by going to WooCommerce > Settings > Payments > Stripe and activating Logging.

    Link to image: https://d.pr/i/Jw2BVy</p>

    Once you do that, Stripe will create debug logs under WooCommerce > Status > Logs. Click the dropdown and the logs will contain stripe with a date. Choose a log and click the View button.

    If you need help interpreting those logs, feel free to share them.

    • This reply was modified 5 years, 7 months ago by Mike Straw.
    Thread Starter Ibby

    (@ibby)

    5 years, 7 months ago

    Hi @mikestraw

    Ok I had logs enabled already for testing so here’s the full transcript:

    2020-10-21T09:12:48+00:00 DEBUG 
====Stripe Version: 4.5.2====
====Start Log====
Domain association file updated.
====End Log====

2020-10-21T09:12:49+00:00 DEBUG 
====Stripe Version: 4.5.2====
====Start Log====
Error: Unable to verify domain - missing secret key.
====End Log====

2020-10-21T09:14:06+00:00 DEBUG 
====Stripe Version: 4.5.2====
====Start Log====
Error: Unable to verify domain - missing secret key.
====End Log====

2020-10-21T09:46:37+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T09:47:27+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T09:48:08+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T09:51:02+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T09:51:39+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T09:52:05+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T09:54:19+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T10:05:17+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Error: Unable to verify domain - Expired API Key provided: sk_test_*********************************************************************************************9t3N0l
====End Log====

2020-10-21T10:06:02+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Error: Unable to verify domain - Expired API Key provided: sk_test_*********************************************************************************************9t3N0l
====End Log====

2020-10-21T10:06:03+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T10:06:30+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T10:08:12+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T10:08:24+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T10:08:28+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Error: Unable to verify domain - missing secret key.
====End Log====

2020-10-21T10:08:31+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Error: Unable to verify domain - missing secret key.
====End Log====

2020-10-21T10:09:42+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Error: Unable to verify domain - missing secret key.
====End Log====

2020-10-21T10:09:43+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T10:11:20+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T10:11:24+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T10:14:32+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T10:14:42+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

2020-10-21T10:14:47+00:00 DEBUG 
====Stripe Version: 4.5.3====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====
    Mike Straw

    (@mikestraw)

    5 years, 7 months ago

    Hey @ibby ,

    Based on the end of that log, it looks like the Appple Pay issue may be fixed?

    2020-10-21T10:14:47+00:00 DEBUG
    ====Stripe Version: 4.5.3====
    ====Start Log====
    Your domain has been verified with Apple Pay!
    ====End Log====

    Is the issue with Apple Pay still happening? I think we may need to understand the setup and steps you’re going through to get this error.

    * Is Stripe in test or live mode?
    * Does regular checkout via Stripe work? (Based on your original message, I’m guessing not, but wanted to be sure).
    * What is the exact information you see after checkout?
    * What do the order notes show after you’ve checked out?
    * When you say that your order “is raised as “draft””, do you mean that it’s actually an unpublished draft?

    The draft order is highly unusual, and may be indicating a deeper WordPress issue. I suspect this may be caused by a security setting on your site, a conflict with your theme or with another plugin.

    Is there anything on your site preventing posts from being published directly? If that’s not something you set up, then I think a conflict is the most likely culprit. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Let us know how that goes!

    Thread Starter Ibby

    (@ibby)

    5 years, 7 months ago

    Hi @mikestraw

    Right so I followed your gudelines and narrowed the issue down to the WC “Order Status Manager” plugin. Even if I rename one of the statuses, the issue starts again. I have it disabled for now and the checkout process is working perfectly.

    Not sure if you would be able to help with this or should I chase this up with WC?

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 7 months ago

    Hi there,

    Good sleuthing! For this, head to the following link, and select Order Status Manager from the dropdown. To ensure things go smoothly, please be logged into the WooCommerce.com account that holds the license for the extension.

    https://woocommerce.com/my-account/create-a-ticket/

    Best,

    Ross

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 7 months ago

    Hi again,

    We haven’t heard from you in a while here in this thread, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,

    Ross

Viewing 8 replies - 1 through 8 (of 8 total)

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