Migration website credentials error

  • Resolved bonjovi91

    (@bonjovi91)


    5 years, 3 months ago

    Hello,

    I have migration Site A to Site B, but now Site B have WooCommerce Payments infor of Site A, & Site A lost it WooCommerce Payments.

    How can I fix this error? How can I get WooCommerce Payments credentials back to site A? I have tried to disconnect jetpack account but still error

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    5 years, 2 months ago

    Hey @bonjovi91,

    This sounds like a mixup of your Jetpack blog_IDs, and it’s something we should be able to fix for you. Could you please post both site URLs here?

    If you’d rather keep them private, please contact us at the form I’ve linked here. Make sure to link this thread in your ticket and provide us with both site URLs.

    Thanks!

    Thread Starter bonjovi91

    (@bonjovi91)

    5 years, 2 months ago

    Thank you, I have contact the link you send. but yesterday, I have run a backup from clone site back to main site, after that the payment of WooCommerce Payments appear again, but jetpack is run in safemod & ask for reconnect. I have click on re-connect & now the payment is disappear again. I don’t know what to do anymore.

    Here is my 2 url:

    Now I checked email & see Tracy has helped me with the case by disconnecting my site, maybe it is after I have fixed it myself. & now the WooCommerce Payments credential disappear again 🙂 will contact tracy to fix this.

    Thank you,

    • This reply was modified 5 years, 2 months ago by bonjovi91.
    Dat Hoang

    (@htdat)

    5 years, 2 months ago

    Yes, we suggest following up with our team via email/ticket.

    We’re going to mark this ticket as resolved here as we’re already in touch via email.

Viewing 3 replies - 1 through 3 (of 3 total)

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