Migration problem

  • Resolved fa1976itb

    (@fa1976itb)


    5 years, 3 months ago

    Hi all.

    I have the plugin working correctly in the domain root.

    Than I made a new website (different) into a subfolder of the same domain (domain.tld/subfolder). When I activate GiveWP into the subfolder (so a new website under the same domain) I get this error:

    There was a problem running the migrations. Please reach out to GiveWP support for assistance: https://givewp.com/support

    What does mean migration? I didn’t migrate anything, just a new website with the free plan of GiveWP.

    Thank you.

    • This topic was modified 5 years, 3 months ago by fa1976itb.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    5 years, 2 months ago

    Hey @fa1976itb,

    Happy to help you.

    The migrations are the processes that happen when the GiveWP plugin is updated, such as database updates needed. The latest releases of GiveWP included a few DB upgrades that some hosts prevented from happening, but you can fix it by doing the following:

    1. Go to the following URLs, in order: (add your base URL to each)
    /wp-admin/?give-run-migration=create_revenue_table (this manually forces the database routine again)
    /wp-admin/?give-clear-update=add-past-donation-data-to-revenue-table (this clears the update so that your site can try again. You should see an update alert after this one runs. If you get a message like “No upgrade for the given ID” it should mean that you already see some updates ready to run. Proceed to the next step)
    2. Run the update at Donations > Updates or by clicking the message at the top of the admin screens.
    3. Go to this URL:
    /wp-admin/edit.php?post_type=give_forms&page=give-tools&tab=logs&section=updates (this checks the logs to see if there were any errors. If you see errors, pass them along in a reply here.

    Please let us know if you have further questions on this or need any additional assistance!

    alphavx

    (@alphavx)

    5 years, 2 months ago

    Hello, I have tried the above solution and I am still experiencing this issue.

Viewing 2 replies - 1 through 2 (of 2 total)

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