• Resolved EliteGent

    (@gentlemako)


    Hello there,

    I just looked at my Microsoft ads for last week and it seems that the plugin is not tracking any conversion nor the conversion value, the other week it was working, so I think this has to do with an update,

    I also installed UET tag helper and it says there is no tag on the website,

    Please advise.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author SweetCode

    (@alekv)

    Hi @gentlemako

    There was no recent change in the plugin that would have affected Microsoft Ads in any way.

    Also our reference account is consistently reporting conversions.

    Did you follow the setup instructions exactly? https://docs.woopt.com/wgact/#/pixels/microsoft-advertising

    They are different than other setup guides for Microsoft Ads. We use events for tracking, not URL path matching. Events are more reliable to track.

    Please go through the setup guide and confirm that you’ve set conversion tracking up exactly as instructed.

    If you confirm that it is set up correctly, I’ll explain the next step for debugging.

    Thread Starter EliteGent

    (@gentlemako)

    That is exactly what we’ve done to set up the tracking for Microsoft ads, it was working fine, but then Idk if it was an update or something, no conversion is being tracked.

    UET tag shows that no tag is on the website, and also G analytic show conversions are coming from Microsoft but on the Microsoft platform there’s no conversion. (no recent conversions)

    Plugin Author SweetCode

    (@alekv)

    Please send me the debug information from the support page to support@woopt.com

    Plugin Author SweetCode

    (@alekv)

    Closed as per email conversation.

Viewing 4 replies - 1 through 4 (of 4 total)

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