Metadata Causing Media Upload Issue

  • unicornbacon

    (@unicornbacon)


    10 years, 3 months ago

    Here is my problem: Since I updated to 4.5 this morning, I can’t upload certain image files. Every time I try, I get an error stating:

    Fatal error: Maximum execution time of 30 seconds exceeded in /home2/scarlett/public_html/germany/wp-includes/class-wp-image-editor-imagick.php on line 358

    The only difference between the images that won’t upload and the ones that will, is that when I right click on the file in Windows file manager and go to details under program name it says “Microsoft Windows Photo Viewer” rather than my camera’s software. The files with my camera’s software as the program name still upload just fine. I had no problem uploading files with this designation before I updated to 4.5. Everything else about the files is identical, and the file sizes do not conform to any kind of pattern and are not particularly large or small. As test, I tried to re-upload a photo that had MWPV as the program name that I had uploaded successfully yesterday, and it would not upload today. This leads me to believe that there is something going on with the way WordPress is processing the metadata on these files, since nothing has changed on the server side in the last 24 hours.

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  • Thread Starter unicornbacon

    (@unicornbacon)

    10 years, 3 months ago

    I have investigated further and finally figured out that the problem is with the photograph’s dimensions. All of the photos that were tagged with the program name “Microsoft Windows Photo Viewer” were rotated from landscape to portrait on import. Their dimensions are 3000×4000 rather than 4000×3000 like the photos that will upload. After trying to save the photos without their metadata and various other edits, it turns out that for some reason I get the “imagick”” error only on the photos that have a dimension of 3000×4000. Changing it to 2250×3000 allows me to upload them, but this is still a pain and needs to be fixed on WP’s end. Again, this was never a problem until after yesterday’s upgrade to 4.5 (and sadly my auto-backup was turned off somehow so now I am stuck with this).

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