Plugin Support
Jasmine
(@hyenokian)
Dear @jamesl007,
Thank you for your topic.
The max_input_vars setting is a server parameter that limits the number of input variables that can be processed. Its default value is usually 1000, and your survey has reached this limit.
Please increase the value to a higher number, such as 5000. If you are unable to change it yourself, please contact your hosting provider and ask them to increase the max_input_vars limit for your website.
If you have any other questions, feel free to open another topic.
Thank you.
Increasing it to 5000 made no difference
Plugin Support
Jasmine
(@hyenokian)
Dear @jamesl007,
Thanks for the update.
Increasing the max_input_vars value to 5000 should have resolved the issue, so it is possible that one of the steps was not applied correctly.
Could you please clear both your website cache and server cache, then check again and let us know the result?
Looking forward to your reply.
Thank you.
Plugin Support
Jasmine
(@hyenokian)
Dear @jamesl007,
We’re closing this ticket for now as we last heard from you 2 weeks ago.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.
Thank you.
