Menu image not working with new items

  • Resolved batface4

    (@batface4)


    5 years, 1 month ago

    Hi there,

    Is anyone finding that menu image is not working with the current version 5.7.2
    of WordPress? On the wp plug in site, it does said that the current version has not been tested with Menu image.

    I downloaded menu image about a year ago, and it worked perfectly.
    Now when I add a new item to the older menus, the option to add an image does not appear whereas the older menu items still have the option.

    I have deleted and re-installed menu image, and also deactivated all other plug ins, but nothing has worked so far. What else can I try?

    Thanks very much for your help in advance! I’d love to get this sorted.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Rui Guerreiro

    (@takanakui)

    5 years, 1 month ago

    Hi @batface4,

    Can you try to temporarily switch the theme to a default one like Twenty Twenty?

    Can you also let me know what theme are you using?

    We need to update the plugin compatibility version but I’m not getting any issues with 5.7.2.

    Thanks

    Thread Starter batface4

    (@batface4)

    5 years, 1 month ago

    Hi there,

    Thanks so much for getting back to me so quickly.

    I have switched the theme to Twenty Nineteen and the blue menu image button does not show up.

    I was using the blank slate theme with the elementor plugin to build the website. This allows me to use ‘elementor canvas’ which essentially gives you a blank page, and over-sides the themes.

    The changes I have made since I last used menu image, is updating all the plug ins and the WordPress. I’ve also cleared the cache a number of times.

    Menu image is core for the design of my website, is there anything else I can try to get it working? Have you had any issues with the elementor plug in?

    Thanks

    Plugin Author Rui Guerreiro

    (@takanakui)

    5 years ago

    Hi @batface4,

    Need to ask something in private. Can you contact me using the form on the page below?
    https://www.wpmenuimage.com/support-contact/

    Thanks.

    Thread Starter batface4

    (@batface4)

    5 years ago

    Hi Rui,

    Thanks again. I just tried to use the link and submit through it but it didn’t work. I’ll try again in a bit – or is there another method I can use?

    All the best,
    Sophie

    Plugin Author Rui Guerreiro

    (@takanakui)

    5 years ago

    That was an issue in our site form that is already working. But I saw your contact details and will reach out.

    Thanks

    brigittelee

    (@brigittelee)

    5 years ago

    I’m having the same issue. The Menu Image button doesn’t show up for new items that I’m adding to my menu. Help please!

    Thread Starter batface4

    (@batface4)

    5 years ago

    Its a simple solution – you have to save the menu.
    So once you have added the new item to the menu, then press the save button.
    Once the menu is saved, the menu image button should appear.
    Good luck hope it works!

    brigittelee

    (@brigittelee)

    5 years ago

    oh thank you so much! That worked! But now I see that the new menu item is not aligned with the other ones. Any suggestions on how to fix that? https://www.bfranklincrafts.com/

    Thread Starter batface4

    (@batface4)

    5 years ago

    I’m not sure how to fix that im afraid. I would check that you have cropped your image item to match the others? But also just fiddle around.

    Rui Guerreiro (see above) is the person that helped me, and also the author of the plug in. If you start a new thread with that exact question, I’m sure they’ll be able to help!

    Good luck 🙂

    brigittelee

    (@brigittelee)

    5 years ago

    thank you batface! I’ll open a new question.

    Plugin Author Rui Guerreiro

    (@takanakui)

    5 years ago

    Thanks @batface4
    @brigittelee I see that you already sorted it.

Viewing 11 replies - 1 through 11 (of 11 total)

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