Menu

  • Resolved paulinkaaa

    (@paulinkaaa)


    1 year, 4 months ago

    Hello,

    after the last few WordPress updates, the menu do not expand.
    The Beauty tab has sub-elements that are not visible (there was an arrow). On a mobile device, it is not possible to enter the menu at all.

    I mean this menu

    https://thecarmenrose.com/error/

    Updating the old menu and creating a new one did not bring the expected results.

    Could anyone help?

    Kind regards

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Milos

    (@miloss84)

    1 year, 4 months ago

    Hello there,

    Thank you for being so patient.

    I just checked your site, and it seems like the site is being served from cache.

    I suggest following this method one by one by on focusing on method 2:

    Method 1: This can easily be fixed by going to WP admin > Elementor > Tools > Regenerate CSS.

    Method 2: Please make sure that you clear all forms of cache including your browser cache, your WP cache (your WP caching plugin if you have one), and your server cache (In this case, you can contact your hosting provider for help to clear the server cache).

    Method 3: Clear Browser cache or check the site in a private/incognito window.

    Looking forward hearing from you.

    Kind regards,

    Plugin Support Rica

    (@ricav)

    1 year, 4 months ago

    Hi @paulinkaaa,

    Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com
    ref: https://elementor.com/help/how-to-submit-a-support-ticket/

    I’d also suggest you check out Elementor Community Group on Facebook. We have created it to connect Elementor users together and share knowledge, Global Elementor Community.

    WordPress.org rules state that commercial products are not supported here.

Viewing 2 replies - 1 through 2 (of 2 total)

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