Hi @pattyjansen
Sorry for the trouble. To troubleshoot this issue, you can try the following steps:
1. Check the functions.php file of the theme that the problematic subsite is using, and make sure that the image media path is defined as an absolute path in this file. If it is not, you can add the following code to define the absolute path for the image media:
update_option( 'upload_path', '/absolute/path/to/wp-content/uploads' );
update_option( 'upload_url_path', 'http://example.com/wp-content/uploads' );
2. If the image media path is already defined as an absolute path in the functions.php file, you can try deactivating and reactivating the theme on the problematic subsite to see if that fixes the issue.
3. If the issue persists after trying the above steps, you can check the database for the problematic subsite to see if the upload_path and upload_url_path options are set correctly. You can do this by running the following SQL query on the database:
SELECT * FROM wp_options WHERE option_name IN ('upload_path', 'upload_url_path');
4. If the upload_path and upload_url_path options are set correctly in the database, you can try checking the .htaccess file for the problematic subsite to see if any rewrite rules might affect the image media path.
5. Check the wp-config.php file for the problematic subsite to see if the WP_CONTENT_URL and WP_CONTENT_DIR constants are defined correctly. These constants can override the default values for the upload_url_path and upload_path options. If the values are incorrect or not set correctly, you can update them as follows:
define( 'WP_CONTENT_URL', 'http://example.com/wp-content' );
define( 'WP_CONTENT_DIR', '/absolute/path/to/wp-content' );
6. Check the wp-settings.php file for the problematic subsite to see if the UPLOADS constant is defined correctly. This constant is used to define the default value for the upload_path option. If the value is incorrect or not set correctly, you can update it as follows:
define( 'UPLOADS', '/absolute/path/to/wp-content/uploads' );
7. If you find any options set incorrectly, you can update them using the UPDATE SQL command. For example:
UPDATE wp_options SET option_value = '/absolute/path/to/wp-content/uploads' WHERE option_name = 'upload_path';
You can contact the hosting provider if none of the above steps help. It might be helpful to provide them with as much information as possible about your setup, including the version of WordPress you are using, the theme and plugins you have installed, and any other relevant details.
