Support » Plugin: Stripe Payments » Maximum charge?

  • Resolved mmeida

    (@mmeida)


    Hi. Users are reporting that when they try to donate more than 25 euros the system rejects it. Stripe’s support team have told me it must be a problem with the plugin.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, please read the following documentation. Let me know if this helps you.

    Regards

    mmeida

    (@mmeida)

    Hi, @mbrsolution. Thank for your answer. I already knew that tutorial, and in fact the shortcode that I have inserted is based on it:

    [Accept_stripe_payment name = “Invite us to a cafecito” button_text = “Invite”]

    According to the tutorial, if I do not specify the quantity in the shortcode then the customers can donate the amount they want, however the problem is that if they want to donate more than 25 euros, the system rejects it. In the tutorial I do not see any mention of this issue.

    Thanks.

    Plugin Author mra13

    (@mra13)

    This plugin doesn’t have any kind of limit. That limitation maybe coming from your particular Stripe account. Ask the Stripe support team if they have any limitation on your account to accept more than 25 Euros.

    mmeida

    (@mmeida)

    From my first post:

    “Stripe‚Äôs support team have told me it must be a problem with the plugin”.

    Thanks.

    • This reply was modified 1 year ago by  mmeida.
    Plugin Author mra13

    (@mra13)

    I have just done a 200 USD transaction using the shortcode that you are using. The checkout went through fine. If the plugin was putting some kind of a limit of 35 it wouldn’t work for me. I also have never seen anyone else having this issue.

    I have gone over everything and I can’t see any problem. I am not sure what else to do. Maybe try another stripe plugin and see if the same thing happen to you or not.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Maximum charge?’ is closed to new replies.