Manual Rules Update fails

  • Resolved TitoZ

    (@titoz)


    5 months, 3 weeks ago

    The automatic rules update fails, generating a warning on the admin pages. The manual rules update also fails with the following error message:

    No rules were updated. Please verify your website can reach the Wordfence servers.

    I sent a report by email. Please advise.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    5 months, 3 weeks ago

    Hi @titoz,

    It looks like your file permissions for writing to /wflogs, scheduled cron dates, and database tables are seemingly normal.

    Since manually refreshing fails, navigate to your wp-content/wflogs folder via FTP or your hosting file manager and delete it (or its contents) entirely. Wordfence should try to repopulate it within 30 minutes (usually quicker). You may find that alone is enough to rectify the updates going forward.

    It has been known for caching to be an issue with these files, so it might be a good idea to check that /wflogs isn’t being actively cached by anything on your hosting environment and that caches on your site/server have been cleared recently.

    If you have persistent problems with file-writing, you can bypass it by setting logs to use the MySQLi storage engine instead: https://www.wordfence.com/help/firewall/mysqli-storage-engine/

    Thanks,
    Margaret

Viewing 1 replies (of 1 total)

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