Manual orders payment link

  • Resolved carinacheeky

    (@carinacheeky)


    4 years, 8 months ago

    Hi, when I add a manual order to a client even though i select the payment method it does create a payment link, it sends the ” New order email notification manually sent.” when you click on the pay for this order link then it says: “This order cannot be paid for. Please contact us if you need assistance” help please

    The page I need help with: [log in to see the link]

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  • Plugin Support abwaita a11n

    (@abwaita)

    4 years, 8 months ago

    Hi @carinacheeky,

    when you click on the pay for this order link then it says: “This order cannot be paid for. Please contact us if you need assistance”

    Just to check, is the customer whose details you manually added to the order a guest or a registered user on the site?

    * If it’s a guest, then anyone with the payment link should be able to pay.
    * If it’s a registered user, then they’re the only ones who’ll be able to access the payment page using the link. This is likely the case given the explanation you’ve given. You can switch to this user using plugins such as User Switching to be able to access the payment link.

    Here’s a section of the Managing Orders documentation for reference.

    I hope this helps.
    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 8 months ago

    Hi,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful.

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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