Manual orders do not sync

  • Resolved Don Gordon

    (@rippledon)


    9 years, 1 month ago

    When creating a manual order in the wp-admin section, the order is never sent to MailChimp.

    Running plugin version 1.0.9, orders placed from the front-end sync fine.

Viewing 7 replies - 1 through 7 (of 7 total)
  • mcsupport

    (@mcsupport)

    9 years, 1 month ago

    Hey there Don,

    Thanks for writing in. I’d be glad to help investigate this with you. To get started, we’ll need to gather some environmental details to get fully caught up to speed.

    — What version of PHP and MySQL is running on the site?
    — What WordPress theme is being used?
    — What are the active plugins running on the site?

    Next, as we get started in testing, would you be able to tell us a bit more about your workflow?

    — What is the step by step process you are taking to create a manual order in wp-admin?
    — What is the value for “mailchimp_woocommerce_is_subscribed” of this manually created order?
    — Does this same behavior occur when making a manual order on the site by checking out with a product?

    Thanks in advance for all this information. I’ll keep an eye out for your response.

    – Malachite

    Thread Starter Don Gordon

    (@rippledon)

    9 years, 1 month ago

    PHP Version: 5.5.9 (I know it “Should be >5.6 but everything else with the plugin works)
    SQL Version: MariaDB 10.0.24
    Theme: Avada
    Plugins: 

    LayerSlider WP	 	by Kreatura Media – 5.6.6
Advanced Custom Fields	 	by Elliot Condon – 4.4.11
WP Offload S3	 	by Delicious Brains – 1.3.1
Amazon Web Services	 	by Delicious Brains – 1.0.1
Better Delete Revision	 	by Galerio & Urda – 1.6.1
Capability Manager Enhanced	 	by Jordi Canals, Kevin Behrens – 1.5.7
Disable Users	 	by Jared Atchison – 1.0.5
Display All Image Sizes	 	by Press Up – 1.1.5
Envato Market	 	by Derek Herman – 1.0.0-RC2
Fusion Core	 	by ThemeFusion – 2.0.3
MailChimp for WooCommerce	 	by MailChimp – 1.0.9
PayPal for WooCommerce	 	by Angell EYE – 1.3.3
PrintAura WooCommerce API	 	by Print Aura – 3.2.9
Ripple Tools	 	by "The Don" – 0.1
Shortcode Pagination for WooCommerce	 	by James Kemp – 1.0.5
User Role Editor	 	by Vladimir Garagulya – 4.31.1
User Switching	 	by John Blackbourn – 1.0.9
W3 Total Cache	 	by Frederick Townes – 0.9.5.2
WooCommerce Dynamic Pricing & Discounts	 	by RightPress – 1.1
Wistia WordPress Plugin	 	by Wistia, Inc. – 0.8
Woocommerce Add USB	 	by Don Gordon – 1.0.0
WooCommerce Extended Coupon Features	 	by Soft79 – 2.3.7.4
WooCommerce - Autocomplete Orders	 	by Serious Plugins – 1.1.4
WooCommerce Chained Products	 	by StoreApps – 2.4.4
WooCommerce Custom Product Data Fields	 	by Kharis Sulistiyono – 1.2.3
WooCommerce Google Analytics Integration	 	by WooThemes – 1.4.0
WooCommerce PDF Invoice	 	by RightPress – 3.1.3
WooCommerce Table Rate Shipping	 	by Bolder Elements – 3.6.6
WooCommerce	 	by WooThemes – 2.6.14
WooCommerce Helper	 	by WooCommerce – 1.7.2
WordPress Importer	 	by wordpressdotorg – 0.6.3
WP-CFM	 	by Forum One – 1.4.5
WP Crontrol	 	by John Blackbourn & Edward Dale – 1.4
WP Last Login	 	by Konstantin Obenland – 1.4.0
WP reCaptcha Integration	 	by Jörn Lund – 1.1.10
WP User Avatar	 	by flippercode – 2.0.8
WPFront Notification Bar	 	by Syam Mohan – 1.7
YITH WooCommerce Affiliates Premium	 	by YITHEMES – 1.0.8
YITH WooCommerce Featured Video	 	by YITHEMES – 1.1.9
YITH WooCommerce Wishlist	 	by YITHEMES – 2.0.16
Youtube Channel Gallery	 	by Javier Gómez Pose – 2.4

    Steps

    1. Go to WooCommerce->Orders->Add New
    2. Select customer from list
    3. Click Add Item(s)->Add Product(s)
    4. Find the product and click Add
    5. Click Save in the items section
    6. Click Calculate Total
    7. Change order Status to Completed
    8. Click Save Order

    mailchimp_woocommerce_is_subscribed Status: Does not get added to order meta

    Not sure what you mean by the last request, I placed a normal order, as a customer would on the site, and mailchimp_woocommerce_is_subscribed is set to 0 and the order is pushed to the API

    • This reply was modified 9 years, 1 month ago by Don Gordon.
    • This reply was modified 9 years, 1 month ago by Don Gordon.
    mcsupport

    (@mcsupport)

    9 years, 1 month ago

    Hey there @rippledon

    Thanks for your patience waiting on our reply over the weekend as well as for providing these comprehensive details on the workflow being taken here.

    After taking some time to test and replicate that behavior, I definitely do see what you mean. This is happening specifically due to the Custom Field “mailchimp_woocommerce_is_subscribed”

    In order for the plugin to identify qualifying orders to sync from WooCommerce over to MailChimp, this custom field must be added to an order with a value of “1” or “0” indicating “1” for subscribed and “0” for unsubscribed. Here’s a screenshot of what that looks like on the Orders page within WP-admin when selecting a new custom field: https://cl.ly/2m3p1s2k3E1R

    Moving forward, I would recommend adding this particular custom field whenever adding an order manually to ensure that these manually added orders are still synced to MailChimp.

    If you have any further questions or see any other unexpected behavior, don’t hesitate to touch base again and let us know.

    Thanks,
    Malachite

    Thread Starter Don Gordon

    (@rippledon)

    9 years, 1 month ago

    Is there plans to implement an option to have the plugin set a default 0 status on orders created manually? Another option could be to treat orders without the field as a 0 setting.

    mcsupport

    (@mcsupport)

    9 years, 1 month ago

    Hey @rippledon ,

    That’s a great idea. I can see how having a default status or being prepared for orders without that custom status would be really useful. At this time, it’s not on the roadmap, but I think it’s some valuable feedback. I’ll be sure that idea is passed along to our development team for consideration for future updates to the plugin.

    If you have any further questions or concerns, don’t hesitate to let us know.

    – Malachite

    Nuclear Ape

    (@nuclear-ape)

    9 years ago

    We would really like to see this feature as well. Manual orders account for a lot of our orders so we need to have them subscribed to the mailing list as well.

    mcsupport

    (@mcsupport)

    9 years ago

    Hey @nuclear-ape,

    I’ve gone ahead and added your feedback to our ongoing tracking for this. Thanks for chiming in to pass that along!

    – Malachite

Viewing 7 replies - 1 through 7 (of 7 total)

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