mandrill smtp failing

  • Resolved burnstuff

    (@burnstuff)


    8 years, 4 months ago

    Hi
    I’m exploring alternative smtp plugings as the wpmandrill one is not being updated to support php7 and will not send mail with attachments. I installed yours and configured it with settings from Mandrill but am getting these errors:
    Versions:
    WordPress: 4.9.4
    WordPress MS: No
    PHP: 7.0.27
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Host: smtp.mandrillapp.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    Apache.mod_security: No
    SMTP Debug:
    2018-02-07 17:05:52 Connection: opening to smtp.mandrillapp.com:587, timeout=300, options=array (
    )
    2018-02-07 17:05:52 Connection: opened
    2018-02-07 17:05:52 SERVER -> CLIENT: 220 smtp.mandrillapp.com ESMTP
    2018-02-07 17:05:52 CLIENT -> SERVER: EHLO http://www.shop.alohabids.com
    2018-02-07 17:05:52 SERVER -> CLIENT: 250-relay-2.us-east-1.relay-prod
    250-PIPELINING
    250-SIZE 26214400
    250-STARTTLS
    250-AUTH PLAIN LOGIN
    250-ENHANCEDSTATUSCODES
    250 8BITMIME
    2018-02-07 17:05:52 CLIENT -> SERVER: STARTTLS
    2018-02-07 17:05:52 SERVER -> CLIENT: 220 2.0.0 Ready to start TLS
    2018-02-07 17:05:52 CLIENT -> SERVER: EHLO http://www.shop.alohabids.com
    2018-02-07 17:05:52 SERVER -> CLIENT: 250-relay-2.us-east-1.relay-prod
    250-PIPELINING
    250-SIZE 26214400
    250-AUTH PLAIN LOGIN
    250-ENHANCEDSTATUSCODES
    250 8BITMIME
    2018-02-07 17:05:52 CLIENT -> SERVER: AUTH LOGIN
    2018-02-07 17:05:52 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2018-02-07 17:05:52 CLIENT -> SERVER: YnVybnN0dWZm
    2018-02-07 17:05:52 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2018-02-07 17:05:52 CLIENT -> SERVER: YmNLVnRRal9SR1piMElmdjdqZzg3UQ==
    2018-02-07 17:05:54 SERVER -> CLIENT: 435 4.7.8 Error: authentication failed: UGFzc3dvcmQ6
    2018-02-07 17:05:54 SMTP ERROR: Password command failed: 435 4.7.8 Error: authentication failed: UGFzc3dvcmQ6
    2018-02-07 17:05:54 SMTP Error: Could not authenticate.
    2018-02-07 17:05:54 CLIENT -> SERVER: QUIT
    2018-02-07 17:05:54 SERVER -> CLIENT: 221 2.0.0 Bye
    2018-02-07 17:05:54 Connection: closed
    2018-02-07 17:05:54 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    I tried the mandrill plugin and it sends no problem. I also tried another smtp plugin and got similar errors to this one. Are you able to see the issue I’m having from this debug info? Please let me know if so. I would be able to start using your plugin and services.
    Thank you,
    John

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  • Plugin Author Slava Abakumov

    (@slaffik)

    8 years, 4 months ago

    Hi,

    SMTP ERROR: Password command failed

    Try to check that you put correct user/password values into appropriate fields. wpmandrill uses API (not SMTP) to send emails – as stated in the first sentence of the plugin description. That’s why it works. Try to contact mandrill support, perhaps they have problems with their SMTP relay.

Viewing 1 replies (of 1 total)

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