Malware Scanner Unexpected response code: 0.

  • Resolved ericrross

    (@ericrross)


    3 years, 10 months ago

    Using the Security by CleanTalk plugin, the Malware Scanner fails with this error message:

    Unexpected response code: 0. Error: timeout
    Stage: heuristic_analysis

    Contact Support

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support katereji

    (@katereji)

    3 years, 10 months ago

    Hello.
    We have fixed the problem. All the changes will be included in the next stable release. Please, reinstall the plugin.
    Here is a guide for you:

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Security by CleanTalk” —> Deactivate.
    3. After the automatic page refresh finds the plugin again “Security by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    4. Download the plugin archive from here: https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip
    5. Go to Plugins —> Add New —> Upload Plugin.
    6. Choose the downloaded archive and press “Install Now”

    We’d love to get your feedback.
    Contact us if you have any questions.

    Plugin Support katereji

    (@katereji)

    3 years, 10 months ago

    Hello.
    We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Malware Scanner Unexpected response code: 0.’ is closed to new replies.