Hi Nick,
First off sorry to hear you are having problems, hopefully it can be sorted out, but please do bare in mind this is a free plugin, developed and made open source by the plugin author. He is under no obligation to provide support, and when he does so it’s his time that he is taking up.
This means, that nearly always being aggressive about an issue is never a good way to get a response. On the flip side Plugin developers are not always diplomats or trained customer support peeps so responses can often be harsher then intended especially of the cuff, bare that in mind when responding. Basically if you are nice, friendly, clear and concise then everyone get’s along.
Ok with all that said 🙂
It would appear you are having an issue with Meta tags…
Now meta-tag markup is quite common across multiple plugins and themes, it maybe that this is causing a potential problem.
So my advice would be to quickly disable any plugin that might effect meta tags, with the exception of Add Meta-Tags and also swap out to a default theme.
Does the problem persist?
If yes, when you look at the source do you see
<!-- BEGIN Metadata added by Add-Meta-Tags WordPress plugin -->
...
<!-- END Metadata added by Add-Meta-Tags WordPress plugin -->
Within the source code? Is there also metadata tags within it?
Hey Tim, thanks for your comment in the discussion. Well said.
For the record…
I read the original feedback several times to make sure I fully understand the problem and how the proposed workaround (adding a complete meta tag in the ‘Full Meta Tags’ box in the post editing area) would resolve an issue with a description meta tag, which is not generated by this plugin… Total nonsense. He has absolutely no idea what he is talking about. But this is not a problem.
The real problem is his attitude that drove me mad. He insisted on his stupid assumptions, added a 1 star review to force me to resolve an issue that does not exist, warned people that I am screwing them, rated the plugin based on the fact that he did not receive commercial grade support as he stupidly expected. This guy is unbelievable!
Fortunately, this is the first incident and I hope it remains that way.
As far as I am concerned, the problem is not related to Add-Meta-Tags, so my participation in this discussion ends here.
Thread Starter
nickth
(@nickth)
George’s fatal flaw in his entire argument here that’s he’s trying to convince the world of is that his plugin ONLY affects what’s between the tags:
<!– BEGIN Metadata added by Add-Meta-Tags WordPress plugin –>
<!– END Metadata added by Add-Meta-Tags WordPress plugin –>
Whereas this is not true. Changing the Title within the Add Meta Tags page settings DOES in fact change the <title> tag at the top of the page outside of those commented tags. I tested that on another WordPress install.
I was simply looking for expert guidance in support, not a run around with false information and blame shifting. And it’s George’s initial reply denying what his plugin clearly does – affects the title tag, that I clearly knew was wrong, that drove me crazy. No one likes being lied to.
Now what I have conceded is that the theme may have a bug in which instead of the <title> tag being affected as on one WordPress install, it’s affecting the <meta description content=””> on the original install, and that’s the problem. So it seems to be a combination of the plugin and possibly the theme that was creating the problem, but because of the varied behavior on the other WordPress install, it may not be the plugin’s fault, but it’s certainly writing to the title content and I have yet to figure out why it’s going to description instead of title, which was the original problem. I don’t care as much any more since I found a workaround that fixes it for now.
Whereas this is not true. Changing the Title within the Add Meta Tags page settings DOES in fact change the <title> tag at the top of the page outside of those commented tags. I tested that on another WordPress install.
Of course it does change the title. This is what it is supposed to do. The title is not a metatag. The plugin can only change meta tags it has generated.
Now what I have conceded is that the theme may have a bug in which instead of the <title> tag being affected as on one WordPress install, it’s affecting the <meta description content=””> on the original install, and that’s the problem. So it seems to be a combination of the plugin and possibly the theme that was creating the problem, but because of the varied behavior on the other WordPress install, it may not be the plugin’s fault, but it’s certainly writing to the title content and I have yet to figure out why it’s going to description instead of title, which was the original problem. I don’t care as much any more since I found a workaround that fixes it for now.
The problem is that a ‘description’ meta tag is hard coded into your theme, for which you should contact the theme developer or delete it yourself.
This ‘description’ meta tag most probably adds both the title and an excerpt of the post in its content.
Whenever you set a custom title in the relevant metadata box in the post editing area, the post’s title is modified. It is the description meta tag that picks the custom title and not Add-Meta-Tags directly modifying the meta tag’s content.
Expert guidance you are looking for: Delete the hard coded description metatag from your theme’s template and all your problems will be gone. You do not need this metatag, since you use plugins for this purpose.
I hope you do realize that I or the plugin I develop cannot be held responsible for what the developer of your theme has done.
However, I’m glad that you finally decided to write detailed and useful feedback. Resolving such issues is extremely easy, provided that we do not waste our time with things related to bad attitude.
I hope you ask a mod to remove your review, because it is irrelevant and misleading, since it adds a rating to the plugin based on things that do not exist (major bug) or not provided (commercial grade support).
That’s all from me.
Breathe in, hold, breathe out.
It would appear the issue is resolved, so yay, the review side well that is quite literally a different thread.
So in the mean time as you have both said your piece I’m going to close this topic, before one of you changes your minds.
