Plugin Support
Adrian
(@adrianrus)
Hello @peopleinside ,
Thank you for your message! I’m sorry to hear about this issue 🙁
We haven’t had reports of such issues before, so the behavior you mentioned is quite strange. FastPixel doesn’t automatically recache pages unless you make changes to them—for example, updating text or images via your page builder.
Aside from that, if code changes are made to pages, you would typically need to purge the cache manually. Therefore, WordPress or theme updates shouldn’t affect the cache and definitely shouldn’t cache the maintenance page.
I will reach out to you directly via your previous ticket with us, as we’ll need more details and steps to fully investigate this issue—it seems to be a tricky case.
All the best,
Aside from that, if code changes are made to pages, you would typically need to purge the cache manually. Therefore, WordPress or theme updates shouldn’t affect the cache and definitely shouldn’t cache the maintenance page.
This is maybe an issue.
For example I uninstalled the plugin WPDiscuz then discovered that many of my website articles and pages where comments was active still show the modification done by that plugin to the WordPress comment.
If cache never expire, if there is any automatism that detect changes and renew the cache, issues can happen until the cache are not purged manually or from some automated event.
Today I choose to try again FastPixel and actually is still installed. I discovered some articles was load the old comment system that was broke also because the plugin WPDiscuz is no more installed. This will cause wrong content showed to the visitor.
After some visit to that page I see the plugin has cached again the page and today as fixed the issue.. so the doubt will remain to me to understand how much time cache will be kept and when is refreshed.
I will reach out to you directly via your previous ticket with us, as we’ll need more details and steps to fully investigate this issue—it seems to be a tricky case.
Thank you, I will reply privately but for now I think I cannot help to diagnose that, not because I don’t want but simply I cant.
Maybe what I expect from a cache system is be allowed to set cache expire time. I don’t want cache can exist for more then a day because code can change, pages can change, plugin can be updated as the theme and something can be outdated.
When plugin or theme update itself the cache should be maybe updated as plugin update and theme change can made some changes also in the code in the way content are showed, etc.
WordPress plugins and themes get update with fix everyday. If your plugin never update cache when a plugin or theme is updated, when something change on the page and is not directly edited by an human… then the served cache website will be old and maybe broken.
Some example:
Before use FastPixel I discovered that a plugin (WP Adminify) if installed and activate cause my front home page to be broken. With FastPixel if the cache is active and a plugin that change website content is installed… no modification will be visible because FastPixel still send the old cache. If the broken page is cached then the plugin that cause the issue is removed, the cache server will be still the old one because, from what I see and from what I understand, there is no cache refresh in the case a plugin or theme get updated. Can be an update also of the WordPress core!
Cache should be cleaned when something is edited, if is not can serve wrong old content.
Another example is done by WPDiscuz plugin that edits how the native WordPress comment are showed. If the plugin is uninstalled while your cache is active, visitor will still see the old website cached version that will not allow to post comment because what is showed is not updated and correct.
Plugin Support
Adrian
(@adrianrus)
Hi again, Marco,
We have replied to your ongoing ticket with us. Please keep the discussion there so we can gather all the information and work on the new feature.
