Main Product Image not Showing & Plugin Error

  • Resolved epiphany770

    (@epiphany770)


    7 years ago

    On my single product pages that have gallery photos underneath the main product image, for some reason the main product image isn’t loading. The gallery images show up though. I have to either refresh or even just switch to another tab and when I go back, the main product image is there.

    This just started. I deactivated the only plugin that I’ve added since I noticed this issue and it didn’t make any difference.

    WooCommerce 3.6.2
    Astra Pro Theme 1.8.1
    WordPress 5.1.1.

    I also installed a plugin called EasyShip to get live shipping rates (this is the plugin I deactivated and didn’t make a difference). In my cart, this error keeps coming up: Warning: A non-numeric value encountered in /home/aprilw38/public_html/wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-shipping.php on line 362

    When the page is refreshed it goes away.

    I contacted their support and they are looking into it but they told me to ask here incase it’s a WooCommerce issue.

    Any help is appreciated. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support EtienneP a11n

    (@etiennep)

    7 years ago

    Hi there!

    FOr the product images that don’t show, it might be a conflict with your theme and the error you see with EasyShip, might be a plugin conflict.

    I would suggest you do a conflict test to rule that you.

    Try switching to the Storefront theme, and see if the issue remains with the product images and the EasyShip error. If so, try disabling all of your plugins except WooCommerce and EasyShip. Then try testing again to see if the issue persists. If that resolves your issue, enable each plugin one by one while continuing to test until you find the plugin that causes the issue.

    If you don’t want to do this on your live site, you can clone your site to a staging environment, where you can test without affecting your users.

    If your host doesn’t provide staging facilities, a simple way to do it is using the free WP Staging plugin:
    https://wordpress.org/plugins/wp-staging/

    Plugin Support EtienneP a11n

    (@etiennep)

    7 years ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Main Product Image not Showing & Plugin Error’ is closed to new replies.