MailPoet (& Premium) updates often fail

  • Resolved lsfinn

    (@lsfinn)


    4 years, 1 month ago

    MailPoet and MailPoet Premium updates often fail, requiring me to FTP to my site, delete one or the other, and reinstall. The problem occurs on several of my hosted websites, each using a different theme. I don’t have this problem with other plugins on any of my websites. Can anyone shed some light on what might be going on here and how I might address it?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    4 years, 1 month ago

    Hi there @lsfinn 👋🏽!

    Thank you for reaching out to MailPoet Support!

    MailPoet and MailPoet Premium updates often fail, requiring me to FTP to my site, delete one or the other, and reinstall

    Oh, that’s really odd indeed. Do you have any details or error logs for the update fail?

    Could you contact your hosting company and see if they can shed any light on this issue?

    Please keep us posted, we’ll be glad to keep troubleshooting this issue with you.

    Cheers

    Plugin Author Bruna a11n

    (@bruberries)

    4 years ago

    Hey @lsfinn,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

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