Hello there @eterika ,
Thank you for the detailed update. I can completely understand how frustrating it is to go through all the setup steps at the hosting and DNS level and then still see the Send button disabled. You have already done a lot of the right things, so thank you for sharing that clearly.
First, could you please take a moment to go through this guide and check each step carefully on your site:
https://kb.mailpoet.com/article/231-sending-does-not-work
This walks through the most common reasons the Send button remains grey and usually helps pinpoint exactly what is blocking the sending process.
I also checked your domain eterika.eu from our side and I can confirm that you do have a premium MailPoet plan active, which means you are fully eligible for direct support.
Since this issue is tied directly to sending issues, the fastest way for us to dig into this with full visibility is through our premium support form here:
https://www.mailpoet.com/support/premium/
Once you submit that form, our team will be able to review your account status, DNS records, and sending configuration in detail and guide you step by step until this is fully resolved.
If you have any questions while reviewing the guide or submitting the form, feel free to let me know. I am happy to help.
Hello again @eterika ,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Cheers!
