Mailpoet causes critical issue

  • Resolved mherkhachatryan

    (@mherkhachatryan)


    3 years, 9 months ago

    Today my web page experienced a critical issue. I wrote to my hosting platform they send me this. 

    
The website had a Critical Error caused by Mailpoet plugin. I deactivated the plugin by renaming it from SFTP. Please, contact the plugin support to check.

    After renaming it was fixed. I’m a free user and can’t get an email to contact and understand what’s the matter. It’s the first time I’m experiencing this kind of issue with mailoet.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Elvira K.

    (@treibalen)

    3 years, 9 months ago

    Hi there @mherkhachatryan,

    Thanks for reaching out!

    I’m sorry to hear that the MailPoet plugin cause a critical error on your site. Can you please ask your hosting provider to get the full log for this error?

    We’ll be happy to take a look.

    Looking forward to hearing back from you!

    Thread Starter mherkhachatryan

    (@mherkhachatryan)

    3 years, 8 months ago

    We fixed that, it was because of another plugin.

    Plugin Support Dani F. a11n

    (@danielinhou)

    3 years, 8 months ago

    Hi again @mherkhachatryan 👋🏽,

    We fixed that, it was because of another plugin.

    Great, I’m glad to hear you got it working the way you needed. Thanks for the update!

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

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