Mailchimp API settings NOT CONNECTED

  • Resolved wooddragon

    (@wooddragon)


    10 years, 9 months ago

    Hi,

    I installed mailchimp for WP on a dev site on my local machine (localhost), had it connected to my Mailchimp API, and tested it out. Everything works fine.

    I used WP-Clone to backup the entire site, and uploaded the backup file to a live site in order to ‘duplicate’ the entire settings from my local dev site (as I had set up other CSS, and plugins) to my live site.

    I understand that some configurations had to be changed (from localhost) to reflect the live site, however, I could not get ‘Mailchimp for WP’ on the live site to connect to my Mailchimp API. I have changed APIs (by created new APIs on Mailchimp), but it still wouldn’t connect.

    I even deleted Mailchimp for WP plugin, and reinstalled it, but still it wouldn’t connect.

    Can you suggest why Mailchimp API settings wouldn’t connect?

    Thanks
    Nam

    https://wordpress.org/plugins/mailchimp-for-wp/

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    10 years, 9 months ago

    Hey Nam,

    Do you get any errors on your live site when you add the API key? Also when you add the API key and save, when the page refreshes is the API key still there in the field or does it get removed?

    Thread Starter wooddragon

    (@wooddragon)

    10 years, 9 months ago

    Hi Harish,
    Sorry I went to bed as it was quite late where I come from.

    No there are no error messages, just the ‘status’ message NOT CONNECTED remaining grey. On the localhost, the status CONNECTED turns green.

    Also after refresh, the API is still there.

    I have changed APIs, deleted, reinstalled, etc. didn’t work.

    When I filled out the form on the website, I got the message :

    “Oops. Something went wrong. Please try again later”

    I even deleted the code (when you created the form using the plugin) and recreated a new form, but nothing worked.

    I’m tearing my hair out !!!

    Cheers
    Nam

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    10 years, 9 months ago

    Hello

    Can you please visit https://mc4wp.com/contact/ and email me with your website details where the form is placed and your API key so I could check further.

    Thread Starter wooddragon

    (@wooddragon)

    10 years, 9 months ago

    Hi Harish,

    Thanks for your reply, where ever you are. Great support !

    I visited the contact form, but it asks me for the license. I feel guilty as currently I’m using the free version for a non-profit community. Can I send you the url privately?

    Do I have to buy the pro version to get your support?

    Regards
    Nam

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    10 years, 9 months ago

    Hi again,

    Sorry I missed a part. Please select “Pre Sales” as the subject so it would work without license and no you do not need to purchase a license.

    Thread Starter wooddragon

    (@wooddragon)

    10 years, 9 months ago

    Hi,

    I’ve just send an email directly to support with details on API and access. Can you please have a look.

    Thanks
    Nam

    mother.of.code

    (@imazed)

    The Mother of Code

    10 years, 9 months ago

    For future reference: this turned out to be an issue due to local server settings. It was solved, and should not affect others.

    alandman

    (@alandman)

    10 years, 8 months ago

    Hello Ines,

    Can you tell us what the solution was? I am having the same issue – cannot connect to the MailChimp API.

    Thanks!

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    10 years, 8 months ago

    Hello Alandman,

    I would kindly recommend you to create a new support request by filling the form at the bottom of https://wordpress.org/support/plugin/mailchimp-for-wp. Since not all errors are caused by same issue, having your own thread will help us work with you to resolve your issue.

    oibibio

    (@oibibio)

    10 years, 8 months ago

    I am having the same issue – cannot connect to the MailChimp API.

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    10 years, 8 months ago

    Hello oibibio,

    I would request you to create a new support ticket by going to https://wordpress.org/support/plugin/mailchimp-for-wp and using the form at the bottom of the page. As every issue is different, this will help us work with you to resolve it.

    oibibio

    (@oibibio)

    10 years, 8 months ago

    Done!
    Thank you

Viewing 12 replies - 1 through 12 (of 12 total)

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