Mail problem

  • Resolved deepwhite

    (@deepwhite)


    5 years, 3 months ago

    Error message

    Versions:
    WordPress: 5.0.2
    WordPress MS: No
    PHP: 5.6.31
    WP Mail SMTP: 1.4.1

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Host: deep-white.com.tw
    Port: 465
    SMTPSecure: ssl
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 1.0.1e-fips 11 Feb 2013
    Apache.mod_security: No
    SMTP Debug:
    2019-01-03 02:28:40 Connection: opening to ssl://deep-white.com.tw:465, timeout=300, options=array (
    )
    2019-01-03 02:28:40 Connection: opened
    2019-01-03 02:28:40 SERVER -> CLIENT: 220-spring.safesugar.net ESMTP Exim 4.91 #1 Thu, 03 Jan 2019 02:28:40 +0000
    220-We do not authorize the use of this system to transport unsolicited,
    220 and/or bulk e-mail.
    2019-01-03 02:28:40 CLIENT -> SERVER: EHLO http://www.deep-white.com.tw
    2019-01-03 02:28:40 SERVER -> CLIENT: 250-spring.safesugar.net Hello http://www.deep-white.com.tw [198.177.127.2]
    250-SIZE 52428800
    250-8BITMIME
    250-PIPELINING
    250-AUTH PLAIN LOGIN
    250 HELP
    2019-01-03 02:28:40 CLIENT -> SERVER: AUTH LOGIN
    2019-01-03 02:28:40 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2019-01-03 02:28:40 CLIENT -> SERVER: c2VydmljZXNAZGVlcC13aGl0ZS5jb20udHc=
    2019-01-03 02:28:40 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2019-01-03 02:28:40 CLIENT -> SERVER: X15fZjkhQH5LRm05
    2019-01-03 02:28:42 SERVER -> CLIENT: 535 Incorrect authentication data
    2019-01-03 02:28:42 SMTP ERROR: Password command failed: 535 Incorrect authentication data
    2019-01-03 02:28:42 SMTP Error: Could not authenticate.
    2019-01-03 02:28:42 CLIENT -> SERVER: QUIT
    2019-01-03 02:28:42 SERVER -> CLIENT: 221 spring.safesugar.net closing connection
    2019-01-03 02:28:42 Connection: closed
    2019-01-03 02:28:42 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Slava Abakumov

    (@slaffik)

    5 years, 3 months ago

    Hi,

    From the output above:

    SMTP ERROR: Password command failed: Incorrect authentication data

    Check your email/password pair.
    Consider using constants to set the password in wp-config.php instead of storing it in DB.

    anugrahdimas

    (@anugrahdimas)

    5 years, 2 months ago

    Hi @slaffik ,

    I also have the same problem. Does the wp-config passsword also need to be replaced? What is the effect?

    Thank’s

Viewing 2 replies - 1 through 2 (of 2 total)
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