Lost website info

  • Darrylfaith

    (@darrylfaith)


    11 years, 7 months ago

    I really need help. Our once active website is now sending messages on all the links. “Page not found” please could someone help.restore recover and return our website. Scenario is we initially started out with NetworkSolutions as the host. Gave the site over to volunteer team web builders who used WordPress through the back door and all the work created was successfully launched on the site who is now being hosted again by NetworkSolutions who say they did not save our changes. Perhaps they remained with WordPress ? The name of our website is http://www.SAAWEDO.org We are a non- profit 501 (c)3 organization and are in a bad situation that may cost us money but at this point we are willing to pay whatever it takes to get our information back and our site up and running again.

Viewing 3 replies - 1 through 3 (of 3 total)
  • juggledad

    (@juggledad)

    11 years, 7 months ago

    The good news is looking at the homepage, I don’t think you have lost any of the edits or pages, there is just a problem with where the domain name is pointing and/or what has been specified in the WordPress Address (URL) and the Site Address (URL)

    The bad news is that you need someone who knows what they are doing to look at one or more of the following
    – the WordPress back end
    – the domain name resolution
    – the WordPress database

    I’d be willing to help if you are interested. If you want to contact me, go to http://forum.bytesforall.com and register and you can send me a message there (I’m a moderator on teh forum)

    wpcenturion

    (@wpcenturion)

    11 years, 7 months ago

    Hello,

    This should be easily fixed. It’s possibly an issue with the rewrite rules in the .htaccess file. I notice the site also references what could be an additional WordPress directory of http://www.saawedo.org/wordpress1/

    Like Juggledad, more than happy to help you out if I can.

    Thanks

    John

    juggledad

    (@juggledad)

    11 years, 7 months ago

    Just for those following this, the domain name pointed to the root of the site, but wordpress was installes in a sub directory and in the site they had the WordPress Address (URL) ponting to the folder wordepress was installed in and the Site Address (URL) was just the domain name. The site was not setup this way, the user didn’t know the admin password, they are on wp 3.5.1 and the people that customized it used twenty eleven and mode all their modifications to the theme with out renaming it or using a child theme..

    But the site is now active and I’ve given them a bunch of things to do starting with BACKUP THE SITE.

Viewing 3 replies - 1 through 3 (of 3 total)

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