Moderator
t-p
(@t-p)
– try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the Manual Update directions first.
– Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups!
Thread Starter
abarry
(@abarry)
I’m now triple backed up and tried the manual update following the directions linked above, but still no change.
Any other ideas or a file I should particularly look at?
Moderator
t-p
(@t-p)
– First off, go to Users->Your Profile. Make sure that the box marked “Disable the visual editor when writing” at the top of the screen is not checked.
– If it is checked, then uncheck it and scroll down to the bottom of the page and click the “Update Profile” button to save your settings.
– If that setting is correct, your browser can help you identify JavaScript issues or conflicts. Do you have any Javascript errors in the console when looking at the editor page? – This article can assist you in doing that diagnosis.
– If you use any caching systems, like Cloudflare, clear those caches.
– Check that the file permissions of all the PHP files are set correct (i.e., 644).
– Specifically check files like /wp-includes/js/tinymce/wp-tinymce.php and such.
– If the permissions are incorrect, then some servers running security code like suhosin won’t allow those files to run.
Thread Starter
abarry
(@abarry)
The first step worked. You’ve made me very happy. And in checking all the users, only mine had the Disable visual editor box checked.
Thanks for responding so quickly.