• Resolved k0872

    (@k0872)


    The lost password link takes you to the username or email input but does not send the new password link to the user, latest version of work and wpum

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Alessandro Tesoro

    (@alessandrotesoro)

    Hi there,

    I’m not sure I completely understand your issue. Is any email being sent at all?

    Thread Starter k0872

    (@k0872)

    yes other system emails are being sent.

    your password reset is not.

    I have now installed

    https://squareonemedia.co.uk/products/frontend-reset-password/

    which sends the email fine, so the problem is with your password reset email send routine

    Thread Starter k0872

    (@k0872)

    sending a test email via users settings emails, sends fine

    Plugin Contributor Alessandro Tesoro

    (@alessandrotesoro)

    It’s high likely you’re experiencing an issue after the upgrade of the plugin. Try this:

    Go to users -> emails and edit the password recovery email. Once you’re in the editor, edit any of the settings there and save the changes (even a single letter is fine). You can now revert your changes back. This tells WP to refresh the option where the email is saved and should solve your issue.

    Now try doing the password recovery again and you should be able to receive the email.

    Let me know.

    Thread Starter k0872

    (@k0872)

    yes that works but you need to also edit the email title and subject line, as if you dont they appear blank

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Lost password not sending email’ is closed to new replies.