A good plugin when it works - [Tax Exemption for WooCommerce] Review | WordPress.org

Torch Media
(@torchmedia)

7 months, 2 weeks ago
We purchased the Pro version of this plugin, which has a couple of edge case issues that affect our client’s website, specifically relating to its integration with Avalara Tax, which the plugin promotes. After multiple attempts to receive support or fixes from the plugin developer, we’ve given up hope.

Edit: We received the support needed after moving to this forum.
- This topic was modified 7 months, 2 weeks ago by Torch Media. Reason: support received

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author Elliot Sowersby
(@elliotvs)

7 months, 2 weeks ago

Hi @torchmedia

Thanks for the feedback. Sorry to hear you were having issues with the plugin.

I’m not seeing any new support tickets on our end regarding AvaTax. Where did you contact us from and have you received no response at all? Feel free to submit a new ticket via our website so we can take a look: https://relywp.com/contact/

Thread Starter Torch Media
(@torchmedia)

7 months, 2 weeks ago

@elliotvs please look for emails from Leonardo Dentzien, one of our team members.

Plugin Author Elliot Sowersby
(@elliotvs)

7 months, 2 weeks ago

Thanks @torchmedia, I found the email and it has now been responded to. The issue should also be fixed in the latest update. 👍

Thread Starter Torch Media
(@torchmedia)

7 months, 2 weeks ago

Thank you, we appreciate it.

Plugin Author Elliot Sowersby
(@elliotvs)

7 months, 2 weeks ago

No worries, thanks for the updated review. 👍

If you need any more help please get in touch.

Viewing 5 replies - 1 through 5 (of 5 total)

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5 replies
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Last reply from: Elliot Sowersby
Last activity: 7 months, 2 weeks ago