Lost Data

  • yarisequestrian

    (@yarisequestrian)


    7 years, 9 months ago

    Our website was being hosted by our former web developers who went bust. They pulled us off their servers yesterday so our site went down. They have provided us with our website files which I have now uploaded to a new host.

    Problem is that the files are taken from a date in May 2018, not the current date, so our current website and, more importantly, our wp-admin which contains our e-commerce data such as current customer orders is missing!

    Can anyone assist us in retrieving this please?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    7 years, 9 months ago

    If they didn’t give you a current dump of the database, that data is gone. Did they give you a database dump as part of the file package?

    Thread Starter yarisequestrian

    (@yarisequestrian)

    7 years, 9 months ago

    Yes – they provided us with two folders of info, one of which was the database, which I didn’t realise was at May 18 so I went ahead and uploaded.

    Although we own and update the wp-admin site, and it sits on our servers, doesn’t it get captured periodically by wordpress (by way of updates for example) which we could revert to?

    Thanks for your reply!

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    7 years, 9 months ago

    Unless you (or your former host) had set up backups, no. WP itself does not do that.

    Going forward, you may want to use a plugin like “backwpup” to do daily database backup and weekly “everything” backup and use it’s ability to move the backups office to Dropbox to separate the backups from the hosting. Or, since this now sits on your servers, use cron to set up a daily mysqldump of the database and rsync of the files for a full daily backup.

    Thread Starter yarisequestrian

    (@yarisequestrian)

    7 years, 9 months ago

    OK. A harsh lesson to be learned here I think!

    Thanks for your replies.

Viewing 4 replies - 1 through 4 (of 4 total)

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