Lost access to my WordPress profile

  • cvalles2

    (@cvalles2)


    4 days, 21 hours ago

    I’ve lost access to my work profile within WordPress. A few weeks ago, I set up the 2FA, and have it on my authenticator app. But when I tried to log in last week, it said I hadn’t set it up. It wouldn’t let me reset my password, and now the page I receive states my access has been ‘temporarily limited by the site owner’.

    There is an option to submit my email to request access. But I NEVER receive the email (checking junk/spam/clutter, etc.).

    No one from my team has access either and we need to fixed ASAP.

    How do I get access to my profile? How do I go about resetting the 2FA? Is there someone I can speak to for assistance?

    Please let me know.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    4 days, 12 hours ago

    Hi @cvalles2,

    If you’ve configured 2FA through Wordfence and no longer have the recovery codes or access to the authenticator app, you can do the following:

    • Please use FTP/SFTP – or any file manager your web host provides via their administration panel.
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak. This will deactivate Wordfence and allow you to login without the 2FA code.
    • Once you have logged in to your WordPress admin you can name the folder back to wordfence again.
    • You can reapply 2FA and download new backup codes from your user profile at this point if you wish to.

    Emails are sent using the default functions WordPress itself uses on your server, so if they’re not arriving there may be an issue with an email configuration, an SMTP plugin, or sendmail/postfix (whichever your server uses).

    Let us know how you get on,
    Peter.

Viewing 1 replies (of 1 total)

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