Lost a user from the directory

  • New Rise Digital

    (@new-rise-digital)


    9 years, 9 months ago

    Hi There

    I use OptimizeMember to register users (paid) through WordPress, and they’re syncing fine on registration to the UM Members role.

    However I just tested out having someone register through the UM registration form for free, and one of the WP users has now disappeared from the directory. I’ve resynced them using the sync tool, their WP user role is synced with the UM role, but I can’t get their profile to show up again in the members directory at all. I’ve tried pretty much everything including switching them to admin then back to their normal role, but nothing seems to work.

    Anyone seen this before? Is there something in the raw code somewhere in WP I can check an individual users settings against a member that’s showing up in the directory

    Member registration via the OptimizeMember WP registration form is working just fine and populating new signups in the directory as before, so it’s just this one user that seems orphaned out of the directory…!

    Any help appreciated!

    https://wordpress.org/plugins/ultimate-member/

Viewing 5 replies - 1 through 5 (of 5 total)
  • borisv

    (@borisv)

    9 years, 9 months ago

    First you said it was “one of them” now it’s “their profile” and “them”confusing comments.But, if you can change a user role then then the user has not disappeared.

    This maybe too obvious. but have you tested UM after deactivating the OptimizeMember plugin?

    Thread Starter New Rise Digital

    (@new-rise-digital)

    9 years, 9 months ago

    Basically the user exists, and their profile exists, everything else is fine, they just wouldn’t show up on the directory anywhere, even with all the settings correct in UM’s admin (everywhere) and the users account.

    Figured it out from another post in the forum, basically I had to remove the hide_in_members entry in the WP SQL Database for that WP user ID (under the wp_usermeta table)

    It seems if a member hides themselves from the directory from their account, when they unhide themselves from the directory the entry in the directory doesn’t show any more. Really odd, and given another user in the forum posted that they had a similar issue 5 days ago, sounds like a bug?

    Plugin Author Ultimate Member

    (@ultimatemember)

    9 years, 9 months ago

    So to summarize the reported issue is that users dont show up on directory after making their profile private and then making it public again?

    Sam

    (@samaresh)

    9 years, 8 months ago

    Hi

    Same problem facing !!

    Yes, once user is making the profile Inactive then making the profile public it is not showing in any member directories. and what I realize one additional field is adding to user id in DB as mentioned below .

    hide_in_members a:1:{i:0;s:2:”No”;}

    Plugin Author Ultimate Member

    (@ultimatemember)

    9 years, 8 months ago

    Ok thanks, we will test this out and see if we can replicate it or not.

Viewing 5 replies - 1 through 5 (of 5 total)

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