Hi
i
1) did not get your Mails
2) when i use the Link https://users.freemius.com/store/1602/password/recover
i do not receive a Password Reset link …
please help, the problem exists since 10.2.2021
thanks
Hi
1) i got a Mail regarding my payment from:
Serghei Radu <hq@creativethemes.com>
2) When i submit tickets:
I got several Mails that told me my request was submitted, but no answers:
Sergiu Radu (CreativeThemes) <support@creativethemes.zendesk.com>
type your reply above this line -##
Your request (4493) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
3)my mail is hostet by microsoft. (office365)
4) no Mails from y in the spam folder …
5) https://creativethemes.com/blocksy/account/#!/password/recover
i did not get any Mail ( also no Spam)
6) Maybe your Mails are blocked by the microsoft server??
thanks Andreas
Hello @arkanto,
Well that’s really weird, you are the first one that has such an issue.
Everyone else are receiving emails from us and from support.
We replied to all your emails, please see this and this.
Most likely there is something wrong with your email provider.
Please try to contact them and ask if they don’t have some filters enabled that could stop receiving emails.
Hope this helps.
