Login Issue after Activate 2FA wordfence

  • Resolved jinzc

    (@jinzc)


    2 years, 6 months ago

    After activate 2FA. the normal login via domain/wp-admin/ show complete white page without any error or word. How to resolve? Did the url changed?
    I still can assess dashboard via hosting login.

    TIA.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfmark

    (@wfmark)

    2 years, 6 months ago

    Hi @jinzc, Thank you for reaching out to us.

    Are you using a custom login page by any chance? Please note that our 2FA and reCAPTCHA features are only supported for the default WordPress/WooCommerce login and registration pages and may not work on custom versions of these pages created manually or by other plugins/themes.

    If you’re not using a custom login page, please try accessing wp-admin while keeping a Browser Console open to see if you can detect any JavaScript errors or files that fail to load. If you see any red text in the console, please take a screenshot and send it to me.

    Additionally, can you please send a diagnostic report to wftest@wordfence.com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,

    Mark.

    Thread Starter jinzc

    (@jinzc)

    2 years, 6 months ago

    @wfmark

    Thanks for the reply.

    Please note I test using https://tacticalquestsuccess.com/wp-admin/ in incognito mode, and FYI, I already deleted all data for wordfence.

    After I type so, the url changes to https://tacticalquestsuccess.com/login/?redirect_to=https%3A%2F%2Ftacticalquestsuccess.com%2Fwp-admin%2F
    and the whole page becomes white with no single words, which is the same while wordfence still active.

    I open the browser console, it shows > in blue and empty behind.


    Best regards,
    Jeffery

    @jinzc

    Thread Starter jinzc

    (@jinzc)

    2 years, 6 months ago

    helo, @wfmark

    anyone here ?

    Plugin Support wfmark

    (@wfmark)

    2 years, 6 months ago

    Hey @jinzc, apologies for the late response.

    I noticed that you are using a custom login page. As explained above, our 2FA and reCAPTCHA features are only supported for the default WordPress/WooCommerce login and registration pages and may not work on custom versions of these pages created manually or by other plugins/themes.

    We have plans to expand our compatibility in the future, although we cannot commit to timelines here on forums.

    Thanks,

    Mark.

Viewing 4 replies - 1 through 4 (of 4 total)

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