Logged in/Logged out prices differ

Resolved

(@briannie)

I have a problem with products showing a different price when I am logged in to the price when I am logged out.
I want prices to be shown to the visitor to be [incl vat] but regardless of my settings on the tax page, which are currently “No, I will enter prices exclusive of tax” I get excl vat when logged in but excl vat off that price when logged out. It’s all totally incorrect. The suffix when logged out is showing [incl vat] but the figures are [excl vat] TWICE! These are the current tax page settings

“No, I will enter prices exclusive of tax”

Display prices in the shop – Including tax

Display prices during basket and checkout – Including tax

Price display suffix – [incl tax]

Display tax totals – [itemised]

Any help you can give will be much appeciated.

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The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

AJ a11n
(@amandasjackson)

5 years, 10 months ago
Hi @briannie

I want prices to be shown to the visitor to be [incl vat]

If you want the prices to include VAT, then you will want to use the setting Yes, I will enter my prices inclusive of tax. Then you will need to adjust all of the product prices to ensure the tax is included in the price listed.

https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/#section-3

Then, you will want also make sure you have selected the option for Calculate Tax Based on as per your store’s requirements. The options are:
If you use store base address, taxes are always based on your store location and not your customer’s location.

You can read more about How Taxes Work in WooCommerce here:

https://github.com/woocommerce/woocommerce/wiki/How-Taxes-Work-in-WooCommerce

Hope this helps!
Thread Starter briannie
(@briannie)

5 years, 10 months ago

I’m sorry Amanda but it doesn’t help. I have tried entering prices as you suggest and have all setting correct as well. The problem is that prices shown when logged in are different to prices shown when not logged in. I have all the setting for tax as per your note.

And I have tried deactivating all plugins as well and still the problem persists.

Can you help further please?
Thread Starter briannie
(@briannie)

5 years, 10 months ago
Here is an example:
Perimeter Expansion Strip
Back end entry £36.00 incl vat
When logged in shows as £36.00 incl vat
When logged out shows as £30.00 incl vat

It needs to show as £36.00

Settings are:
Yes I will enter prices including vat
Customer shipping address
All other settings on the tax page are incl vat
Standard rate is 20% vat for all goods for every customer

I have also tried deleting WooCommerce and reinstalling it but to no avail.

Something is very wrong here and I really need assistance.
- This reply was modified 5 years, 10 months ago by briannie.
Plugin Support Senff – a11n
(@senff)

5 years, 10 months ago

Hi @briannie

The reason why users who are logged in see a different price than users who are not logged in, is because WooCommerce already knows the location of the logged-in users (and can add tax based on their shipping address), whereas the system does not know the location of users who are not logged in, so it can’t add tax based on the customer’s shipping address.

You can either have the tax based on the store address instead (that way, WooCommerce will always know how much tax to apply), or you can enable Geolocation (under WooCommerce → Settings → General → Default Customer Location) – that way, WooCommerce will detect the location of a customer who’s not logged in, and apply tax based on that.

Thread Starter briannie
(@briannie)

5 years, 10 months ago

Thank you for this. I’ve changed the setting to store address as suggested and now the logged in and logged out prices match and they are both inclusive of tax however I’m having to enter the price in the back end exclusive of tax and yet have the radio button set to Yes, I will enter prices inclusive of tax.

That surely makes no sense and is going to be confusing for the client.

Is it possible to resolve this?

Plugin Support Senff – a11n
(@senff)

5 years, 10 months ago

I’m not entirely sure if I understand the issue exactly.

Basically, you’d like all prices to be displayed including tax, correct? For example, a product should show as £36.00 (which is made up of £30.00 + 20% tax).

When you have the setting Yes, I will enter my prices inclusive of tax and also to have all prices in the store and checkout shown including tax, you can enter the price as £36, and it will then show that amount on your site as well.

Is that not the case on your end?
Thread Starter briannie
(@briannie)

5 years, 10 months ago
Senff, thanks for coming back to me so promptly.

Ideally what I want to do is to enter all prices without tax and have all prices show with tax regardless of whether I am logged in or not.

The position at my end is now as follows and I appreciate this is different to my note last time although why it’s changed I do not know.

For the following
/product/osb-sterling-board
back end entry 12.84 – 20.23
This is an image of the tax page https://prnt.sc/t4eya2
Here is an image of the logged in screen https://prnt.sc/t4f4tw and as you will see, no tax has been added. The logged out screen is identical.
This image shows the standard tax rate https://prnt.sc/t4f26s

Thanks again for looking at this for me.
- This reply was modified 5 years, 10 months ago by briannie.
Thread Starter briannie
(@briannie)

5 years, 10 months ago

Have you given up on me Senff. Three days now since you last responded.

Plugin Support Senff – a11n
(@senff)

5 years, 10 months ago

From what I can see, the item price is now showing as £15.41 (which is £12.84 + 20%). Does that mean that the VAT is now showing, or did you add it manually in the price?

Thread Starter briannie
(@briannie)

5 years, 10 months ago

We have now entered all prices manually with tax and they are showing with tax so the problem is resolved but not in an ideal way for us. Something is clearly amiss but for the time being please consider resolved.

Thank you for your help and assistance.

Viewing 10 replies - 1 through 10 (of 10 total)

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