Log in Error

  • Resolved mcruijssen

    (@mcruijssen)


    2 weeks, 1 day ago

    Hi,

    I keep getting an error with 2FA when turned on. I type my email, and my password and then normally it goes to a new page where i can add the 2FA code. Now the page just refreshens and i cant fill in the 2FA code, but it does ging an error that i need to fill it in (in dutch: CODE VEREIST: geef uw 2FA code op wanneer daarom wordt gevraagd).

    Hope someone knows how to fix this!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    1 week, 4 days ago

    Hi @mcruijssen,

    Thank you for reaching out! That message means your email and password were accepted, but the 2FA code box did not appear. Wordfence adds that box to the login page with JavaScript. When that script does not run, the login form is sent directly to WordPress without a code, and you see the “CODE REQUIRED” message.

    You can still log in right now. Type your 2FA code directly after your password, in the same password field. For example, if your password is w0rdf3nce#! and your code is 233455, enter w0rdf3nce#!233455 and click Log In. This is explained here: https://www.wordfence.com/help/tools/two-factor-authentication/#how-to-log-in-with-two-factor-authentication

    Our 2FA works on the default WordPress login page and on WooCommerce. If you have any plugins customizing the login page, please try logging in while those are disabled, as they may conflict. If that doesn’t point you in the right direction, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,
    Margaret

    Thread Starter mcruijssen

    (@mcruijssen)

    1 week, 3 days ago

    Thanks so much! Ill look into it.

Viewing 2 replies - 1 through 2 (of 2 total)

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