Locattions not available after update

  • Resolved mirceap

    (@mirceap)


    2 years, 11 months ago

    It’s happening again,

    After auto-update to latest versions of woo and woo square, business location are missing.

    Already tried deactivating everything, even a fresh new installation.. Same thing. Cannot see business location dropdown.

    Please see the logs

    05-18-2023 @ 13:37:50 - Request
    Request
    method:
    uri: listLocations
    user-agent: WooCommerce-Square/3.8.1 (WooCommerce/7.7.0; WordPress/6.2.1)
    headers: Array
    (
    )
    body:
    duration: 0.64857s

05-18-2023 @ 13:37:50 - Response
    Response
    code: 403
    message:
    headers: Array
    (
    [0] => HTTP/2 403
    [date] => Thu, 18 May 2023 13:37:50 GMT
    [content-type] => text/html
    [cf-ray] => 7c947f41e8857a79-DME
    [cf-cache-status] => DYNAMIC
    [set-cookie] => __cf_bm=29mUs0ByU3m07JCM_Vp9Pk2u7xrGKZABQ.OYDK05VB0-1684417070-0-ASQAcALE5BvtAyJ/jWu/69JLTCtAmc5Y98UPJFegPocXrppskzVGy6uGyZhEpnMN70CAt94apaKLA5hl3knqZhk=; path=/; expires=Thu, 18-May-23 14:07:50 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None
    [vary] => Accept-Encoding
    [server] => cloudflare
    [content-encoding] => gzip
    )
    body: Array
    (
    [0] => Square\Models\Error Object
    (
    [category:Square\Models\Error:private] => V1_ERROR
    [code:Square\Models\Error:private] => Unknown
    [detail:Square\Models\Error:private] =>
    [field:Square\Models\Error:private] =>
    )

)

05-18-2023 @ 13:37:50 - Could not retrieve business locations.

    and woo status logs:

    https://pastebin.com/c6Sg2PYy

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Igor H

    (@ihereira)

    2 years, 11 months ago

    Hi,

    I understand that part of the error received is Could not retrieve business locations. I’ve read you already deactivated plugins to see if that makes a difference, but not a success.

    For better assistance, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Important: Please include a link to this forum thread.

    Thanks.

    • This reply was modified 2 years, 11 months ago by Igor H.
    Igor H

    (@ihereira)

    2 years, 9 months ago

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Best.

    imwebstudio

    (@imwebstudio)

    2 years, 9 months ago

    lol, why did you marked it as resolved? Have you provided any working solution?
    leave it open.
    I had to go back several versions for both Woocommerce and square to make it work, therefore, there’s a bug with the new updates.

    xue28 (woo-hc)

    (@xue28)

    2 years, 9 months ago

    Hi @imwebstudio

    Thanks for reaching out!

    I understand you are experiencing the same issue and since every site is different and you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?

    Additionally, please include your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Once you’ve created a new forum topic, you can include the contents of your SSR and logs within your message on that forum topic.

    We’ll be more than happy to help there 🙂

    imwebstudio

    (@imwebstudio)

    2 years, 9 months ago

    @xue28 I’m MirceaP, but apparently I’m logged on a different account from mobile.
    Yet again, no useful answer but the same old “post the status and logs”, revert to original theme, deactivate all plugins and if it doesn’t work contact the author.
    thanks for you help , oh wait… you didn’t help so I’m taking my thanks back.
    I might sound rude but in occasions like this, if you don’t have a solution you better hold your replies.

    btw, the developer is looking into logs and statuses so I’ll post the reply here as soon as I’ll get it (if I’ll ever get it)

    Igor H

    (@ihereira)

    2 years, 9 months ago

    Hi,

    Apologies for the confusion.

    The reasons for the error Could not retrieve business locations are variable (For example, there could be another plugin affecting the connection between WooCommerce and Square). It is difficult to troubleshoot without checking the system report.

    I kindly request you to open a support ticket here to help you investigate the cause of the issue. The forum threads will be closed if there is not a response after 7 days. It is not our intention to leave the thread without response or support, sorry about that.

    Unfortunately, there is not a direct response to fix the issue (it depends on the context), we’ll be happy to help you further via internal ticket.

    Thanks.

    • This reply was modified 2 years, 9 months ago by Igor H.
Viewing 6 replies - 1 through 6 (of 6 total)

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