• Resolved petebm

    (@petebm)


    OK – my apologies – this is my fault. I’ve somehow ended up with the link in the email that comes to the admin when a new user registers (the email says ‘To review this member please click the following link:’) pointing to a ‘user2_trashed’ page. The UM Settings says that should point to ‘{user_profile_link}’ – how can I make sure it does?
    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @petebm,

    Please go to the Ultimate member -> Settings -> Notifications and reset this section by clicking “Reset section” button and see if this fixes your issue.

    Regards.

    Thread Starter petebm

    (@petebm)

    Hi – thank you for the reply, & happy new year!

    I’m afraid resetting that section hasn’t changed anything (apart from needing to turn the ‘user awaiting review’ on again). tbh, although it’d be nice to have it working properly, I don’t know where that link should point to; I’d always go to the Users section of the Dashboard, then ‘Pending review’ to approve new users, so as long as I’m getting the email notification, I don’t really need that link. I just don’t like it when things don’t work as they should! How does user_profile_link end up getting pointed at user-2_trashed?

    PS – in case it’s any help, there are two underscores in that link, so it’s actually user-2__trashed

    • This reply was modified 8 years, 5 months ago by petebm.
    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @petebm,

    Can you please clarify, do you mean that every time you receive the new user notification the user_profile_link is the same and links to the “user-2_trashed”?

    Can you please try to do a quick conflict test so we can rule out plugin/theme conflicts that may cause this issue.
    Here is the doc on how to do a conflict test if you are not sure.

    Regards.

    Thread Starter petebm

    (@petebm)

    Hi again
    Yes, that’s exactly it.
    Conflict test done (with not quite as much finger-crossing as the last time I did it, terrified I’d lose all my plugin settings!) and the issue is still there, I’m afraid.
    On the assumption I trashed a page that I shouldn’t have, I’ve brought back a page called User that I had imported from another test site back when I was setting this one up, and the email link now points to ‘user-2’; when I follow it, it gets re-directed to the home page.
    Where should it actually end up?
    As I implied before, this is a minor annoyance, so please don’t lose too much sleep over it. I’m wondering whether in fact I need to reinstall UM with the correct pages in place, but know that I can’t export all the UM settings and forms ready for a reinstall.

    Thread Starter petebm

    (@petebm)

    OK – owning-up time. I started to do screendumps of settings, to aid a reinstall of UM, and found I hadn’t set the User page in the main Settings/Setup screen.

    My apologies for wasting your time – the email link now works fine.

Viewing 5 replies - 1 through 5 (of 5 total)

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