Link Download Not Working

  • Resolved forkenbrock

    (@forkenbrock)


    9 years, 3 months ago

    I’m attempting to allow users to receive a single file download link from this page. This is the first time I’ve tried to only insert a single link, rather than a link and a file or a single file.

    http://jaguaraudiodesign.com/blog/1230/mytek-brooklyn/

    This code returns an email link that opening a file with zero bytes.
    [email-download download_id=”1260″ contact_form_id=”1247″]

    If I add an additional file or link like below, then it works.
    [email-download download_id=”1260,748″ contact_form_id=”1247″]

    This works, where the single download is just a file, rather than a link.
    [email-download download_id=”760″ contact_form_id=”904″]

    This also works (the links are correct), though it deletes the body of the email and just shows the links.
    [email-download download_id=”1260,1260″ contact_form_id=”1247″]

Viewing 4 replies - 1 through 4 (of 4 total)
  • dtynan

    (@dtynan)

    9 years, 3 months ago

    When you say “link”, do you mean a URL to a file on another site somewhere & that’s what you’ve added as a download into Download Monitor?

    I suggest you do the following:

    • Add a new download in Download Monitor and in the area where you add a file, put this URL: https://www.google.com/images/branding/googlelogo/1x/googlelogo_color_272x92dp.png
      Make sure that is the only URL you put in there. If you try to do Revisions or multiple links/files it won’t work. Save that download & get the download id.
    • Edit your page & replace the 1260 download_id with the new download_id. Do not put any other download_ids in there. We want just 1 download_id in there.
    • Go into your EBD settings and make sure you hide/mask checked and change from “email” to “both” in order to make things easier.
    • Retest

    If it still doesn’t work at that point then update this item — do not change anything. I want to look at it in that state…

    Thread Starter forkenbrock

    (@forkenbrock)

    9 years, 3 months ago

    Thank you very much for your help Dtynan. In Settings I did have hide/mask checked and I changed from Email to Both.

    I did the new download with your file and when I tested, it behaves differently (possibly because this link is a single file and the original is a zip). The logo does not display, it just says “The image cannot be displayed, because it contains errors.” This is the link to my original download file; it’s a zip file from a shareable link from a google drive upload.

    https://drive.google.com/open?id=0B6vYbX1pB8ixdE5vNmx5M19HLU0

    dtynan

    (@dtynan)

    9 years, 3 months ago

    Hmmm. I’m not sure what the problem is. In the past, I have only encountered 1 other person who tried to do remote links (rather than uploading the file directly into Download Monitor. That said, it did work for them.

    Try unchecking hide/mask and let’s see what that does…

    Thread Starter forkenbrock

    (@forkenbrock)

    9 years, 3 months ago

    yes, it works when you do that. I couldn’t tell what happens when you uncheck mask or if there are any drawbacks, but the link works.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Link Download Not Working’ is closed to new replies.